Aviva Reviews

Name: Aviva
Rating: 2.06

2.1 Rating 669 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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info@aviva.co.uk

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Aviva 1 star review on 17th October 2025

Samantha Wright

Aviva 1 star review on 18th September 2025

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Muriel Herrara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aviva are quite simply awful. £700 has gone missing from my bond. All Aviva can do is blame the bank when the bank have stated it is clearly Aviva fault. Wish I had never had anything to do with them!”

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Posted 2 years ago

“Been waiting 40mins already for phone to be answered!”

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Posted 2 years ago

“Shocking company to deal with. Had a fire in commercial property. Refused to pay full amount I was insured for. Told me to go into a fire ravaged building contaminated with asbestos. To take pictures of a few mouldy desks to see if they were ‘salvagable’. Asbestos report said my part of the building was not safe. Jokers. Steer clear. Refused any accountability. Took months of trying to sort it out. Typical shyster insurers. Try elsewhere.”

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Posted 2 years ago

“Absolutely horrendous experience around a bona fide claim for water ingress. Went through to Complaints Team and they were equally clueless. Aviva referred my claim to 3rd party Agents who originally offered both support and equipment to rectify matters whilst at the same time stating that as it was Christmas New Year they had limited asset availability. Basically all their kit and employees were busy elsewhere. I explained I couldn't wait 3 weeks whereby they then advised their client (Aviva) that my flat would dry out eventually of its own accord if I (yes myself) were to install (my own) dehumidifiers. Plasterwork and flooring were removed and repaired at my own expense costing way over my excess. They provided a competitive quote (cheap) but I'm mindful of the old adage - you get what you pay for. Our Management Company has just renewed with Alianz so in the event of a claim we would hope that we can deal with professionals. 1505 complaints against Aviva were referred to the Financial Services Ombudsman in the second half of 2022 which will be a fraction of ACTUAL complaints. So feel free to form your own opinions. Shocking.”

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Posted 2 years ago

“you can not get through to customer services to get the right number to use the legal service we have on our policy the numbers that are given are not in use we have tried ringing all or any numbers to get put through to the right department and you are given the run around catch 22 you get no where you can not get round the situation after wasting hours and hours on the phone even the staff in other parts of aviva don't know the numbers or can help they wont give the customer service number out they say we will put you through and then an automated voice asks what you want and repeatedly it says I don't understand you have to just press a number in vain of speaking to a human then they say its the wrong number and they will put you through and your on the same process again absolutely rubbish”

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Posted 2 years ago

“Aviva Health is impossible to reach over the phone or via chat. Claims or queries raised via the portal take ages to be responded to. The terms and conditions on the policy are too restrictive and don't always make sense (it's OK to see a certain specialist but not when s/he consults at the clinic near my home). Refunds take ages to be processed (and it's impossible to call anybody to check status)”

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Posted 2 years ago

“I have been trying to phone Aviva health for the last four days. The wait time is unbelievably long over, an hour at a time. Why? Are there not enough staff? Aviva get your act together for goodness sake? You are losing your good reputation!”

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Posted 2 years ago

“Aviva insurance dropped me for insurance after 2 years because I made a $3000 claim for a new door when my vehicle was hit and it's door damaged when I was nowhere around. Beware”

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Posted 2 years ago

“Appalling customer service when trying to deal with my late father’s estate. They don’t respond to letters and keep you on hold ( approaching 3 hours to-date). Still not resolved, yet have managed to speak and get satisfaction from 3 other life companies.”

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Posted 2 years ago

“While driving along an open road and driving through a crossroads with the Right Of way as Priority Traffic, a young lady approached from a side Road and failed to stop at the junction Road markings requiring her to stop and give way to me. My insurance company refuses to take legal action despite myself paying for legal Expence cover in my Premiums, my insurance requests me as the innocent party to accept 50/50 Liability or Non-Fault, so they can avoid legal expenses taking it to court. I am entitled to refuse their discission as I'm Innocent and didn't course the accident, however because I went online to seek legal advice and made it clear I would not accept Part or Full Liability, and I will Appeal to the Insurance Ombudsman to review the evidence, (as I am entitled to do), if I disagree with Avivas Descission, Aviva have Refused to Invite me to Renew My Insurance ! So basically, despite the accident not being my fault, Aviva have told me to admit liability or FAUX OFF, they will no longer insure me. They also said that pictures from a mobile phone is Insubstancial Evidence in a court of Law. so I have contacted Avivas CEO office and raised my concerns about their staffs conduct and Behaviour.”

Helpful Report

Posted 2 years ago

“Terrible service!! Waited on the phone for nearly 2 hours then a voice message said they couldn’t answer the call and to call back later then cut off the call. How can they get away with wasting everyone’s time like this. I have no intention of renewing my policy with these wasters.”

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Posted 2 years ago

“Terrible customer service. Chat box is absolutely useless and it takes a very very very long time before a call is answered. Emails are also useless as the person answering queries obviously doesn’t read the customer email and therefore answers the question with information that the customer already has! Basically the help you get is about as useful as a chocolate teapot. So FRUSTRATING”

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Posted 2 years ago

“Almost two hours wait to get through on the phone for health claims! Then give up. Takes all day to contact them. Horrified by the service. Reading other reviews, it appears sinister. it must be intentional to take huge premiums but not provide any service. A new company policy! People will die because of this verging on negligence. Horrified.”

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Posted 2 years ago

“Really terrible customer service!!! I have been waiting on the phone for Aviva health insurance for 1 hour and 45 minutes and my call is still on hold.”

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Posted 2 years ago

“No payout to invoice for 60 days meant to be 30 days Waiting over hour and still no answer on phone Email says willl answer with five days still no response”

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Posted 2 years ago

“have spent over 7 hours on hold waiting for my call to be answered - this is unacceptable customer service.”

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Posted 2 years ago

“Terrible opportunity for hairstylist. The pay is inconsistent. I went a whole month without any pay. The office ladies don’t smile, have poor communication, and the turnover rate for employees is extremely high. They will not tell you about the inconsistent pay in your interview process.”

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Posted 2 years ago

“THE PHONE ROBOT KEEPS SAY 'SORRY I DIDNT UNDERSTAND' WELL IVE PARKINSONS. ALSO ALL PHONE NUMBERS REACT THE SAME,IF YOU DONT WANT TO RENEW MY POLICY PHONE ME ON 07926857638 AND I WILL GO ELSEWHERE. COLLEEN BENNETT”

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Posted 2 years ago

“Avoid this company, it's impossible to make a claim. No response from Claims, Complaints, Twitter and Facebook. It's been 4 weeks on constant trying, but you cant get a response. You can't telephone claims either, it's just impossible. I will never use Aviva again.”

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Posted 2 years ago

“My vulnerable parents were sold a lifetime mortgage in 2009 so they could borrow £30,000 for a new kitchen and now they owe £130,000 in compound interest. How was this the best deal for them? How was this sound advice from a so-called financial advisor? It's daylight robbery and absolutely scandalous!”

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Posted 2 years ago

Aviva is rated 2.1 based on 669 reviews