Aviva Reviews

Name: Aviva
Rating: 2.06

2.1 Rating 665 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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info@aviva.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you can not get through to customer services to get the right number to use the legal service we have on our policy the numbers that are given are not in use we have tried ringing all or any numbers to get put through to the right department and you are given the run around catch 22 you get no where you can not get round the situation after wasting hours and hours on the phone even the staff in other parts of aviva don't know the numbers or can help they wont give the customer service number out they say we will put you through and then an automated voice asks what you want and repeatedly it says I don't understand you have to just press a number in vain of speaking to a human then they say its the wrong number and they will put you through and your on the same process again absolutely rubbish”

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Posted 2 years ago

“Aviva Health is impossible to reach over the phone or via chat. Claims or queries raised via the portal take ages to be responded to. The terms and conditions on the policy are too restrictive and don't always make sense (it's OK to see a certain specialist but not when s/he consults at the clinic near my home). Refunds take ages to be processed (and it's impossible to call anybody to check status)”

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Posted 2 years ago

“I have been trying to phone Aviva health for the last four days. The wait time is unbelievably long over, an hour at a time. Why? Are there not enough staff? Aviva get your act together for goodness sake? You are losing your good reputation!”

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Posted 2 years ago

“Aviva insurance dropped me for insurance after 2 years because I made a $3000 claim for a new door when my vehicle was hit and it's door damaged when I was nowhere around. Beware”

Helpful Report

Posted 2 years ago

“Appalling customer service when trying to deal with my late father’s estate. They don’t respond to letters and keep you on hold ( approaching 3 hours to-date). Still not resolved, yet have managed to speak and get satisfaction from 3 other life companies.”

Helpful Report

Posted 2 years ago

“While driving along an open road and driving through a crossroads with the Right Of way as Priority Traffic, a young lady approached from a side Road and failed to stop at the junction Road markings requiring her to stop and give way to me. My insurance company refuses to take legal action despite myself paying for legal Expence cover in my Premiums, my insurance requests me as the innocent party to accept 50/50 Liability or Non-Fault, so they can avoid legal expenses taking it to court. I am entitled to refuse their discission as I'm Innocent and didn't course the accident, however because I went online to seek legal advice and made it clear I would not accept Part or Full Liability, and I will Appeal to the Insurance Ombudsman to review the evidence, (as I am entitled to do), if I disagree with Avivas Descission, Aviva have Refused to Invite me to Renew My Insurance ! So basically, despite the accident not being my fault, Aviva have told me to admit liability or FAUX OFF, they will no longer insure me. They also said that pictures from a mobile phone is Insubstancial Evidence in a court of Law. so I have contacted Avivas CEO office and raised my concerns about their staffs conduct and Behaviour.”

Helpful Report

Posted 2 years ago

“Terrible service!! Waited on the phone for nearly 2 hours then a voice message said they couldn’t answer the call and to call back later then cut off the call. How can they get away with wasting everyone’s time like this. I have no intention of renewing my policy with these wasters.”

Helpful Report

Posted 2 years ago

“Terrible customer service. Chat box is absolutely useless and it takes a very very very long time before a call is answered. Emails are also useless as the person answering queries obviously doesn’t read the customer email and therefore answers the question with information that the customer already has! Basically the help you get is about as useful as a chocolate teapot. So FRUSTRATING”

Helpful Report

Posted 2 years ago

“Almost two hours wait to get through on the phone for health claims! Then give up. Takes all day to contact them. Horrified by the service. Reading other reviews, it appears sinister. it must be intentional to take huge premiums but not provide any service. A new company policy! People will die because of this verging on negligence. Horrified.”

Helpful Report

Posted 2 years ago

“Really terrible customer service!!! I have been waiting on the phone for Aviva health insurance for 1 hour and 45 minutes and my call is still on hold.”

Helpful Report

Posted 2 years ago

“No payout to invoice for 60 days meant to be 30 days Waiting over hour and still no answer on phone Email says willl answer with five days still no response”

Helpful Report

Posted 2 years ago

“have spent over 7 hours on hold waiting for my call to be answered - this is unacceptable customer service.”

Helpful Report

Posted 2 years ago

“Terrible opportunity for hairstylist. The pay is inconsistent. I went a whole month without any pay. The office ladies don’t smile, have poor communication, and the turnover rate for employees is extremely high. They will not tell you about the inconsistent pay in your interview process.”

Helpful Report

Posted 2 years ago

“THE PHONE ROBOT KEEPS SAY 'SORRY I DIDNT UNDERSTAND' WELL IVE PARKINSONS. ALSO ALL PHONE NUMBERS REACT THE SAME,IF YOU DONT WANT TO RENEW MY POLICY PHONE ME ON 07926857638 AND I WILL GO ELSEWHERE. COLLEEN BENNETT”

Helpful Report

Posted 2 years ago

“Avoid this company, it's impossible to make a claim. No response from Claims, Complaints, Twitter and Facebook. It's been 4 weeks on constant trying, but you cant get a response. You can't telephone claims either, it's just impossible. I will never use Aviva again.”

Helpful Report

Posted 2 years ago

“My vulnerable parents were sold a lifetime mortgage in 2009 so they could borrow £30,000 for a new kitchen and now they owe £130,000 in compound interest. How was this the best deal for them? How was this sound advice from a so-called financial advisor? It's daylight robbery and absolutely scandalous!”

Helpful Report

Posted 2 years ago

“Was very disappointed with Aviva. I was put through very lengthy telephone conversations. Checks were carried out on my property on line. They put me all through that only to tell me at the final stage they couldn't lend me the money because my house was on a retirement estate. It would have been helpful if they had told me that in the first place.”

Helpful Report

Posted 2 years ago

“I have a Private Personal Pension with Aviva. They took it over from Friends Provident some years ago. I was told that my pension would be automatically moved progressively each year into less risky investments as I approached retirement . This company boasts that they do "Great Pensions". Don't believe them in the last 19 months my pension has lost £75,000 and I have paid this company an annual management fee for such incompetance! If this is low risk investments are being mnanged, I hate to think how badly the high risk ones are performing. I have little experince in how to manage investments, but I could have grown my pension in the same perion by at least a few percent. If I allow this company to mismanage my pension there will be no money left when I decide to retire. Learn from my expensive mistake and avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“We got a renewal quote from Aviva which was over £100 more than the previous year. We tried ringing but the automated service is a joke, after several attempts and being directed back to finding my answer online, I finally got through to an operator who was the most abrupt and unhelpful person I have ever dealt with, we had got a quote from a different insurance company which was £140 cheaper than Aviva for the same cover, however, we have been with them a long time and always found them helpful, and wanted to stay with them, previously they have matched other quotes, however, the operator wasn’t interested and said thats the quote and wouldn’t even check to see if there was anything better!. Needless to say we did not renew, the house insurance is with them too but that will also be going to a different company. Aviva your customer service stinks!! BYE BYE!”

Helpful Report

Posted 2 years ago

“Aviva are not for their customers”

Helpful Report

Posted 2 years ago

Aviva is rated 2.1 based on 665 reviews