“Spent 2 hours on the website to try and get an update on my pension,they don't recognise my name and or policy ,and don't add special characters to my second name, it's a useless site ffs”
“DONT take out any life assurance policies with this company They will slash the final value close to maturity, not pay any final bonuses and claim and pretend that the computer has suddenly producing incorrect values and give you a significantly lower maturity value in writing before its even matured!!! And you thought only postmasters were being shafted. .”
“Website consistently refuses to show one of my two life bonds - computer says "no". One of their own staff told me it is "beyond the human brain to understand why." It is beyond mine to understand how they stay in business.”
“I have been with aviva for years home insurance I also have equity release with them, I have had a leak from my roof into my bedroom, they sent an inspector out
To see take photos he sent them to aviva they decided they would not pay out
Then they asked me to pay my house and contents insurance and it would go up because of my claim I just can’t believe this,
It would advantageous for aviva to pay for the leak as they hold my deeds
I certainly will not be insuring with aviva next year,
Also every time you phone aviva you cannot get through to a human being
Very disappointed customer”
“Horrendously bad website for pensions. Stuck in the dark ages. About time they moved their tech into the 21st century. Visiting their website is like going back in a time machine. They expect you to fill in paperwork and post it as if it was still the 90s for any small change you want to make. They don't action stuff sent to email addresses that they themselves have provided. They make it nigh on impossible to transfer your pension to another company. Their CEO has a lot to be getting on with to ensure her company is fit for purpose. If she carries on prioritising nonsense like she is now, she'll find herself without a business to run.”
“I had two policy’s with Aviva for my self and partner both came out my bank account . I cancelled both policy’s to move to another provider. I noticed the payment for one of the policy’s came out my account I called 2 days after the payment was taken to be told they couldn’t refund . I explained I was insured with another provider and they stated I would be charged for the full month .”
“Aviva have raised my home insurance by 30 percent. On attempting to talk to someone found it impossible. In fifty years of insuring property I tried to make the first claim this year which was refused. I am wondering whether this is the reason for such a high rise or whether it is blatant profiteering, but as there is no way of asking questions other than the ones which Aviva want me to ask I am unable to do this.”
“The lady who just had a front bumper and radiator damaged? 1 month ago review, "Anonymous". Most car insurence companies have linked up with car Salvage / Auction Yards, your car will be collected by CARPORT / CARPART ? under the claim it is going for further inspection, you will be asked to hand over the Log Book and Both Keys to the Driver, this means you've handed over legal Ownership of your car, before you have agreed it is Written off? And before you have a greed its Value? Your car now sits in a salvage Yard *nope Ted and written off by the Salvage Auction Yard, so they can sell it off as Repairable, the yard then gives your 8nsurence company a percentage back hander from its sale. Obviously your insurence premiums go up, so the salvage yard make money out of Writting off perfectly good repairable Cars to feed the second hand car Market. Just remember until your insurence company has agreed a Settlement value for your car, it Remains your Property? So don't hand it over with logbook and Keys for Collection 1st. Always get your own independant Repair estimate first ? "REMEMBER YOU ALWAYS HAVE THE LEGAL RIGHT TO DEMAND YOUR CAR IS REPAIRED. so don't let them take it away from you straight after the accident, they bank on your turmoil and trust in them to be honest and look after your best interest? WRONG! Dont Trust any insurence company at its word, MY front bumper , Headlight and Grill was Damaged, they tried to get me to sighn a Vehicle recovery form to say I Had No where to store the Vehicle? (I have a yard for 3 cars) and agreement for a Hire car. This was the act of taking possession of my car for salvage and Auction. I also got an independant quote for 2,500. My car was worth 7,000. The Insurence company estimated the repairs from the pictures i sent in and Wrote the car off, but didn't tell me, they actuated the salvage auction yard to arrange to collect my car under the false premise it was going for further inspection / assesment, obviously they would have Wrote my car Off? And with the keys etc already have legal possession and Ownership of my car as I have handed over the LoG Book? I Refused them to collect my Car and Cancelled within 14 days the Car Hire and my car Collection and inspection Agreement, as you are allowed UNDER ANY CIRCUMSTANCES? they cancelled my insurence claim to try and Frighten and Threten me into giving them my car? When I pointed out the 14 day cancellation privilege and I had concerns and contacted the FINANCIAL OMBUDSMAN, over Avivas Proceedures? THEIR ATTITUDE CHANGED. however the Financial Ombudsman is Useless, he claimed to me that he has no powers over insurence companies and all he can doo is make sure they follow procedures? So WHO THE F MAKES SURE INSURENCE COMPANY PROCEEDURES are Lawfull and Fair ????
Citizens advise told me the ombudsman can tell the insurence company and overturn their descission? Thats not what my Ombudsman Said ??? Clearly we have Incompetant Children in Seniour Roles who don't know how to do their job and what powers they have ? and the car insurence industry is Self Regulating and Running a Mock, this writing off Perfectly Repairable Cars for Salvage Auction is why Insurence Premiums are Going Up ! Its not Theft or Vandalism or accident Damage, it's Theft by your Insurence Company and Salvage Yard to Make Money for Share Holders, and the F8nancial Ombuds man Won't Investigate it for you and Stop it Happening to others.”
“I'd give 0 stars but it's not possible. Simply the worst customer service and phone system I've ever done battle with. It consistently fails to hear your answers, even if it's just Yes or No options. And then if it lets you type a number to select an answer, it doesn't 'hear' that either. Pathetic.”
“I was in an accident 9 days ago. For over a week now, Aviv's repair website has told me my car is at a garage being assessed. For a week, it has been lying. My car is still sitting in the RAC lot where it was brought 9 days ago -- the driver's door won't shut and it is in the open, with the interior getting destroyed by rain. Every day I sit in a hold queue for over an hour, and when I finally get through Aviva tells me the car will go to the garage "today, or absolute latest tomorrow morning". Every day, it doesn't. Their website is worse than useless because in the first few days, it gives you a false sense of confidence that something is actually happening. DO NOT USE AVIVA.”
“I phoned Aviva over a week ago with details of water pouring through our ceiling,,, after a lengthy discussion with a man he agreed that there had been excessive rain in my area and two storms and that contractors would be in contact…
I received no email or reference number from Aviva , no one has contacted me,, I rang again three days later to be told no one could help me as my claim was now with the contractors ….
A week later it’s pouring down again and rain is coming through my ceiling,,,, will call again tomorrow but what shoddy service I am receiving,,,, and after reading other reviews realise I’m not the only one to have suffered with this terrible service….”
“The worst health insurance ever , I’ve been in the past with BUPA (deserves 5 * )
They kept on phone over 3 hours to get an authorisation which in the end did not get
Customer service and skills extremely poor
No support
I wasted my day asking for something simple
Staff attitude beyond and above”
“Customer service is non-existent, as it impossible to speak to a human! Having been with them for many years for Home, Motor and Travel insurance, I received a renewal quote for my Home insurance, which saw a huge increase from the previous year despite never having a claim and no change to coverage. I emailed them to say that I wanted to speak to somebody but all I got was an email back saying that they had quoted me their best price (email looked like it was automated). Got an alternative quote from a very well known insurer, offering better cover at half the price. Goodbye Aviva!”
“Do not insure with this company. i work in the insurance industry. They are very difficult to get hold of. They wrote to me saying that my pension had decreased dramatically even though it was a "final salary" from the 1980s when i complained they admitted the error and sent me £300 compensation. I have no faith in them. I've pulled all of my other insurances away from them. Truly shocking customer service, should not be allowed to have a licence to trade. AVOID AVOID AVOID”
