Aviva Reviews

Name: Aviva
Rating: 2.07

2.1 Rating 659 Reviews

26 %

of reviewers recommend Aviva

Company Reviews

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Metrics

2.1

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid into a life insurance for over 30 yrs. Then last year i had a really bad time. Within this i hadn't realized or been informed that my insurance had stopped/lapsed. When i realized approx 2 months ago I contacted them straight away and was told it couldn't be restarted with their cold uncompassionate response. I contacted them through their web page under problem. Explaining this twice asking if I could pay missed months etc to restart or even an offer of a solution. To date no one has been in touch. The mad thing is i was going to set up a pension etc with them. But after this i definitely wont now and I wont recommend to anyone. Considering what i had to deal with last year they are the least compassionate group ever. My mortgage provider and all utility providers etc showed more understanding and compassion than aviva did.”

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Posted 3 months ago

“Stalling information, fabricating stories and dates and times , seems like a well practised process not to pay out . I have been treated in a shameful manner by Aviva I have terminal cancer 12 months to live , 4 months in Aviva still making my life a living hell”

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Posted 4 months ago

“Aviva=avoid They are devils”

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Posted 4 months ago

“Worst experience ever, waiting pension policy lump sum, process is taking months, 40+ calls, numerous emails unanswered, it’s clear they just don’t want to part with my funds, so many obstacles they put in the way to stop you getting your well deserved pension. The whole process of dealing with Aviva will affect your mental health. I’m left thinking I will never get my pension.”

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Posted 4 months ago

“won't have gone through this withot bitclaim”

Aviva 1 star review on 21st February 2025

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Posted 4 months ago

“Increased car insurance by £100 in one year, with no reason. Unreasonable!”

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Posted 5 months ago

“I was a victim of a fraudulent trading platform that manipulated their system to lose all my money. After trying to contact them repeatedly, I realized they were scamming me. Fortunately, I found Trade Crypts a reputable financial cryptographer and investment company. They helped me recover from my losses and make informed investment decisions. Trade Crypts excels in professionalism, expertise, and trading meme coins, acquiring high-profitable coins for traders and investors. I highly recommend them for crypto growth. Visit Trade Crypts . c o m to elevate your crypto investment journey!”

Aviva 1 star review on 22nd January 2025

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Posted 5 months ago

“So annoying to do anything. Not worth it in the slightest and I get it for free with work.”

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Posted 5 months ago

“Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they closed my case with short note: non fault. It's allowed use NDC but mean I was involved in car accident just not my fault and it will effect my premium. What a,scam. Shame Aviva. How to trust insurance whom against own customers instead of protecting them.”

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Posted 5 months ago

“Completely useless . Very difficult to contact , chat bot just not my thing for 2-3 hours and not getting anywhere”

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Posted 5 months ago

“I have contents insurance with them, about to become had. I have been paying them for years, no claims. The minute I had an accidental loss after filling the claim online they call and treat me like a criminal. Then again like a criminal. Eventually the claim moved on to a specialist who was nice. Now they said they won't pay because they are not sure I was the owner of my own ring. Despicable company. I will cancel today and follow all legal routes. Avoid!!”

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Posted 6 months ago

“the customer care is so bad”

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Posted 6 months ago

“Awful that my mother in law has been paying these people for 10 years and when she finally needs them stranded in London il at 87 we have been sent in circles with phone calls and robots and cut off after a 20 minute wait. Anyone thinking of using aviva for healthcare think again. Or take their mental health care out because you’ll need it after a day of trying to get what you pay for - jumping the queue hassle free healthcare”

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Posted 6 months ago

“Absolutely awful company. I will never use them again”

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Posted 6 months ago

“aviva is a joke wouldnt trust em as far as i could throw em bunch of money grabing twats”

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Posted 7 months ago

“What a bunch of robbing twats and get away with it hope you all rot in hell which is to good for you”

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Posted 7 months ago

“Absolutely terrible company my pension was supposed to be in my bank account on the 1st of November 2024. They keep telling my 7-10 days it will be in your account it’s December the 11th still nothing! Now I’ve had more lies, the money needs to be re calculated! What a load of rubbish nonsense! Just give me my money! Not possibly but Definitely the worst company I’ve had the displeasure of dealing with. Stay well away people! Absolutely shocking I’m so angry! Customer service is a joke ! To stay away people I have warned you”

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Posted 7 months ago

“Charged £56 to cancel a monthly subscription. Will never use AVIVA again.”

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Posted 7 months ago

“Terrible experience…. Not one to write a negative review as I don’t like doing it but the food was terrible and the staff were rude . The sydney food scene is so competitive, I suggest these people take good hard look at how they run things”

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Posted 7 months ago

“Terrible, terrible customer service, belittling agents is something I’ve read and it’s not wrong, trying to sort cover and the agent was asking very personal questions with zero relevance, absolutely disgusting company. Avoid!”

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Posted 7 months ago

Aviva is rated 2.1 based on 659 reviews