“My last name is 2 words.
Aviva cannot deal with a 2 word name, so keep calling me by the wrong name.
This doesn't offend me, I am not upset about it... but as it is 2025, I find this pathetic and I'd rather take my business to a proper grown-up company than suffer being called the wrong name as a matter of process in order to accommodate someone else's inadequacy.
Additionally there seems to be no way to talk to anyone at Aviva about this, so here I am. At least I know now before I have a more urgent need of customer support.”
“I wanted to give zero stars but it wouldn't let me, worst experience I've ever had, basically won't let me with draw my pension, obstacle after obstacle, impossible, months and months of phoning, emails and still refusing to let me withdraw my pension ,this whole experience has made me ill, I will probably never get my money,”
“I paid into a life insurance for over 30 yrs. Then last year i had a really bad time. Within this i hadn't realized or been informed that my insurance had stopped/lapsed. When i realized approx 2 months ago I contacted them straight away and was told it couldn't be restarted with their cold uncompassionate response. I contacted them through their web page under problem. Explaining this twice asking if I could pay missed months etc to restart or even an offer of a solution. To date no one has been in touch. The mad thing is i was going to set up a pension etc with them. But after this i definitely wont now and I wont recommend to anyone. Considering what i had to deal with last year they are the least compassionate group ever. My mortgage provider and all utility providers etc showed more understanding and compassion than aviva did.”
“Stalling information, fabricating stories and dates and times , seems like a well practised process not to pay out . I have been treated in a shameful manner by Aviva I have terminal cancer 12 months to live , 4 months in Aviva still making my life a living hell”
“Worst experience ever, waiting pension policy lump sum, process is taking months, 40+ calls, numerous emails unanswered, it’s clear they just don’t want to part with my funds, so many obstacles they put in the way to stop you getting your well deserved pension. The whole process of dealing with Aviva will affect your mental health. I’m left thinking I will never get my pension.”
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“Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they closed my case with short note: non fault. It's allowed use NDC but mean I was involved in car accident just not my fault and it will effect my premium. What a,scam. Shame Aviva. How to trust insurance whom against own customers instead of protecting them.”
“I have contents insurance with them, about to become had. I have been paying them for years, no claims. The minute I had an accidental loss after filling the claim online they call and treat me like a criminal. Then again like a criminal. Eventually the claim moved on to a specialist who was nice. Now they said they won't pay because they are not sure I was the owner of my own ring. Despicable company. I will cancel today and follow all legal routes. Avoid!!”
“Awful that my mother in law has been paying these people for 10 years and when she finally needs them stranded in London il at 87 we have been sent in circles with phone calls and robots and cut off after a 20 minute wait.
Anyone thinking of using aviva for healthcare think again. Or take their mental health care out because you’ll need it after a day of trying to get what you pay for - jumping the queue hassle free healthcare”
“Absolutely terrible company my pension was supposed to be in my bank account on the 1st of November 2024. They keep telling my 7-10 days it will be in your account it’s December the 11th still nothing! Now I’ve had more lies, the money needs to be re calculated! What a load of rubbish nonsense! Just give me my money! Not possibly but Definitely the worst company I’ve had the displeasure of dealing with. Stay well away people! Absolutely shocking I’m so angry! Customer service is a joke ! To stay away people I have warned you”
