I was in an accident 9 days ago. For over a week now, Aviv's repair website has told me my car is at a garage being assessed. For a week, it has been lying. My car is still sitting in the RAC lot where it was brought 9 days ago -- the driver's door won't shut and it is in the open, with the interior getting destroyed by rain. Every day I sit in a hold queue for over an hour, and when I finally get through Aviva tells me the car will go to the garage "today, or absolute latest tomorrow morning". Every day, it doesn't. Their website is worse than useless because in the first few days, it gives you a false sense of confidence that something is actually happening. DO NOT USE AVIVA.