TERRIBLE handling of a motor claim. Sept 2022 car reversed into me, damaged to their car, none to mine. Reported & advised they will handle everything for and get in touch as often it ends a 50:50 claim without witnesses. Reassured that they will contact for more detailed info and progression of claim. If I didn’t hear from them it was likely the other party didn’t make a claim or I’m not ‘at fault’. They would fight my case. ….fast forward April 2024. ZERO calls, emails, letters re above. Random email stating that my NCD is affected and claim was ‘fault’ and this will affect my upcoming renewal. Long call later, seems they closed the case late Dec 2023. 2 letters on system Nov 2023 offering me an opportunity to dispute blame that we not actually sent (their system shows this too!) There was no representation on my part at all, just costs discussed between third party. Livid is an understatement. I’ve been a loyal customer for many years, but this demonstrates how poorly you are treated. Raised as a complaint, but have little faith in their ability and integrity. Stay well away.