My pension was wrong due to no indexation being applied when taken over from Norwich union in 20029. Two years later, endless calls, emails, additional payments, complaint to the ombudsman and it is still wrong. At the end of every one of the 15 or so calls I have made I have been told "Someone will call you back within 48 hours, this situation will be expedited within ten working days." ( this has not happened once) Even a letter (two months ago) to the CEO Amanda Blanc hasnt resolved the issue despite the reply I received claiming "this will be dealt with as a matter of urgency." They are a bunch of incompetent clowns- avoid at all costs.