I have motor insurance with Aviva and faced an accident. The total expierence was nothing less than horrifying. I was stranded near the car for more than 5 hrs before the towing truck came. I kept calling the partner number which Aviva provided me and frankly speaking they were much of lairs who kept me telling the truck will be arriving in 10 min which eventually took 1 hr extra. Calling Aviva customer care is more hectic can calling NHS appointment. Such a poor service. Stay away from this company,