Aviva Reviews

2.0 Rating 533 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 533 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
I've been trying to draw down some money from my Aviva pension for over 2 weeks. In total I've been on the phone for over 7 hours and not got through. I also booked 5 call backs which never happened. If your company has a pension scheme with Aviva do yourself a favour and set up your own private pension with anyone else. No company can be as bad as these shysters.
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Posted 1 year ago
as previous people have said I am also unable to get reply at Aviva pensions, 2 seperate days, 4 phone calls, brainwashed by music I can now play by ear, and two hours twenty of my life wasted. For a company this size you expect and should get a lot better service
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Posted 1 year ago
Wow i have been trying to call the pension line for 3 days now i call at 8.am 6pm whatever time you call you have to wait at least 45 mins to 1 hour for some one to pick the phone up when i finally got through and said to the man who answered that i had been waiting 1 hour he totally ignored my comment today is Friday 3rd March 2023 i have been holding from 8.30 and the time is 9.17am i just want to know with draw my pension from Aviva as this is not the 1st time that this happend
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Posted 1 year ago
Ditto. After 2 attempts - both spent half an hour of my life listening to mind numbing muzak before I had had enough and put the phone down. Online registration did not work either. |Tried My Aviva - 500 Error 'Sorry, but the page you're looking for isn't available at the moment, please try later.' Wonderful.
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Posted 1 year ago
I had multi car insurance for several years with Aviva, I was hit by a lorry in September 2021 and the service I received from Aviva after years of being a loyal customer was appalling. Eventually the claim was settled as non fault and over 18 months later I still haven't had my £250 excess refunded even though they have recouped all their costs. I have chased their solicitors up several times only to be told that they've requested documents from Aviva. We are now looking into contacting the financial ombudsman due to the stress and frustration this is causing. They are quick to take your policy money but awful when a claim is made. Have now gone to an alternative provider and will never return.
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Posted 1 year ago
No one answered the phone when trying to cash in my pension, as I write this I have been on hold for 1 hour , listening to a looping message, they are a joke
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Posted 1 year ago
AVOIDDDDDDD!!!! OMBUDSMAN I need your real support please I am disgusted by the humiliation I was able to receive from these Well different companies the first aviva insurance the second DEVITT INSURANCE and the third Markerstudy. Britain is a country of corrupt people, a country of drug addicts, a country where people don't care about anything! Than to take your money without getting involved. They humiliate you on your money, wipe us from the earth, mentally wherever they can, people make fun of us. OMBUDSMAN I respectfully request you, at least I have hope if you are and are part of the Ombudsman of Great Britain, at least in you we have the hope to bring things to light, even if there are possibly the three companies named above and you have you can use the power and fine for these abuses, which must be stopped!!! Let us the people no longer suffer from abuses and greed for money!!! Thank you very much. Good evening. My name is Faramita Gheorghe, I was born on in Romania. I came to the UK on 2nd November 2018 and legally live at WROTHAM ROAD, GRAVESEND KENT . I am a construction worker in the UK on heavy machinery. I bought from A2 Motorcycles 50 Singlewell Rd Gravesend DA11 7PW I bought a brand new Yamada Delight red 125cc scooter with the scooter was bought in 3 installments the first time was 2000 then 400 and then 600 pounds. The actual total amount of the shake is £2900. on March 21, 2022, I entered into a comprehensive insurance policy with Devitt Insurance Services North House, St Edwards Way, Romford RM1 3PP, phone 0344 225 1349. My insurance per month was £46.28. On June 20, 2022 at 6:46 am, I had an accident with a driver not giving priority, I tried to avoid him and he hit me on the ground, damaging my scooter. The driver's name is Stelian Mărginean Who is insured by Aviva. I had a chat with someone called Heather Stokes • heather.stokes@aviva.com, Heather Stokes Third party Claims Handler|Aviva Motor Claims UKGI T: +44 (0) 345 302 8398 Heather.stokes@aviva.com | www.aviva.com in which I reported £3000 to my insurance as I started to invest money in the quality of the scooter. Heather Stokes from June 20, 2022 to date February 17, 2023 lied vehemently When she would pay and in reality she paid absolutely nothing and they took the blame and responsibility when they would pay for the scooter and in reality absolutely nothing happened. with another negotiation company 4TH DIMENSION they tried to give me a valuation of £2,470 of course I refused it. What is the reason why I refused the amount? My scooter had 836 miles or so on the used board. My scooter was new, give me all the money from the scooter and what I invested. Markerstudy who is my insurance broker I have had numerous calls with you guys and they stated that Aviva insurance blocked the money on my scooter the sum of 3000 pounds. Broker Markerstudy was overcome to pay my money from the scooter because aviva intentionally blocked my money from the scooter again to humiliate me. insurance at Viva sent me two circles twice totaling £1482 which was returned by Special Delivery and signature. Markerstudy broker If I noticed they are over the top and being lied to over the phone and not getting involved by putting pressure on Aviva insurance for 8 months has done absolutely nothing I have asked them to quit as they are incompetent or corrupt to give them i say so!!! Broker Markerstudy sent me two CECs for £75 compensation and I told them my life is not for sale, I am not for sale, after all the mental and physical suffering I have had from the insurance. First of all, they knocked me to the ground and humiliated me, they wiped my insurance with me like a cloth on the floor as one wipes the toilet, with which I signed the Devitt Insurance police and I called them and they are only interested in the money without working in front of the customers. When it comes to money, he takes it in seconds! When it comes to giving or getting involved in any work, they are out of touch with reality!
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Posted 1 year ago
Tried paying for my renewal but the automated payment line kept dropping out. Telephoned again and was told their was a problem their end and I would receive a call back within 48 hours. No call back received. Telephoned again and was told their system had a glitch. Not to worry I would receive a call back and that as the fault was their end, I was still insured and they would make a note on my policy. Another phone call made and after 28 mins and 35 seconds was informed my policy had lapsed and the premium had gone up. Whilst waiting g in that 28 mins 35 seconds, found a cheaper deal elsewhere. Will never go back to aviva. And hope that a payment for premium did not go out on their automated payment line before the calls dropped out.
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Posted 1 year ago
Our car was hit during an accident outside our home in December, it was then collected and then driven back to the Solus/Aviva repair centre on 3rd January. I had reported before collection that there was an issue with transmission since it had been hit but they fobbed me off, drove the car back to me and told me there was nothing wrong with it. Me and my children were almost killed whilst driving the car the day after when it failed after being told there was nothing wrong with it! Nobody contacts you even if you escalate the matter and they refuse to speak to you over the phone. They use their own cowboy repairers who clearly know nothing about cars and are putting lives at risk. They will try anything to get out of repairing dangerous vehicles by trying to blame wear and tear but Ford proved them wrong at the diagnostic in my case and they have had to repair it. Don't waste your money on paying for enhanced courtesy car as I did as they will still give you a dodgem that does not meet your needs and nowhere near the size of your own car unlike their policy states. Stuart Colby an alleged senior complaint specialist (whom has not verbally spoken to me, only seems to correspond via email) has even gone as far to even accuse me of exaggerating what happened to my car when there is clear cctv footage of which he only saw a snippet of. The unprofessionalism of this company is unlike anything I have experienced before and their utter cheek to try and blame the customer is abhorrent! Even in the face of me proving them wrong they fail to admit any wrongdoing. STEER CLEAR OF THIS COMPANY!! ZERO STARS FROM ME.
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Posted 1 year ago
Dreadful customer service.Been given the run around for two days.All i want is to cash in my pension!Spent over sn hour yesterday...third call!...waiting.Then was told that I would be called today and when was I not available.He said they would ring twice if they missed me.Lo and behold I was rung when I said I wasnt availabke and the two calls were within a minute of each other.I am fuming.
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Posted 1 year ago
Would rate lower if I could, absolutely horrendous can barely talk to a human and when you do they just lie to you, car was vandalised and I’m still waiting for a garage to accept my car I’ve not had one phone call from aviva I’ve had to do all the ringing around there is absolutely no communication whatsoever. For a big well known insurance company it’s a disgrace I would stay well clear in the future
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Posted 1 year ago
Tried to call them after I had an accident to report it, finding the number to call was a quest itself. They did not even engage in a conversations, telling me i need to do everything online. No empathy, no customer service. this is not what you need in that situation
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Posted 1 year ago
Cannot navigate around your site. All i needed to do was change credit card details. Think I have but there is no confirmation this has been done. Phone lines are said to be open 8am to 8 pm. Rang at 7pm to be told phone lines are closed. Terrible service.
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Posted 1 year ago
Two full calendar months after my retirement date, 11 'phone calls, 4 emails and 2 postal letters have failed to get Aviva to process my pension that I've had for 32 years. Initially they couldn't give me a quote. Once they did, they've failed to process it. Their customer service, complaints and operational teams are disjointed and ineffective. They don't keep their promises or follow up on actions. Communications are abysmal. I am about to escalate this to the Financial Ombudsman. So much stress and effort spent on this and I'm still left out of pocket at a time when we all need every extra penny. Do not put your trust in Aviva! You'll regret it.
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Posted 1 year ago
Do not insure with Aviva for car insurance. They are unable to process claims in a timely manner or consistently provide the courtesy car cover you pay extra for. Even their chief executives office is under strain as their "Senior Management Complaints Specialists" haven't updated in weeks. Looking on this site, many are having the same issues as us so they are probably overwhelmed. Aviva issues: - problems organising a car tow to a garage - unsure whether car is repairable - no communication or updates - awaiting pre-accident valuation pay out for 8.5 weeks - hire agreement for courtesy car (we paid extra for) repeatedly terminated and we are left without a car. hire agreements should be automatically linked to the claim, such that if the claim is ongoing the hire agreement continues -repeatedly told claim will be completed within 3 to 5 working days Please look for a better insurer. Or you'll be having to ask the ombudsman to intervene.
Helpful Report
Posted 1 year ago
Do not insure with Aviva for car insurance. They are unable to process claims in a timely manner or consistently provide the courtesy car cover you pay extra for. Even their chief executives office is under strain as their "Senior Management Complaints Specialists" haven't updated in weeks. Looking on this site, many are having the same issues as us so they are probably overwhelmed. Aviva issues: - problems organising a car tow to a garage - unsure whether car is repairable - no communication or updates - awaiting pre-accident valuation pay out for 8.5 weeks - hire agreement for courtesy car (we paid extra for) repeatedly terminated and we are left without a car. hire agreements should be automatically linked to the claim, such that if the claim is ongoing the hire agreement continues -repeatedly told claim will be completed within 3 to 5 working days Please look for a better insurer. Or you'll be having to ask the ombudsman to intervene.
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Posted 1 year ago
I was involved in a car accident that was absolutely in no way my fault but the other driver claimed that it was! Nightmare! It resulted in a 21 month wait to get to court. Communication only really started when a legal firm got in touch a couple of months before the court case to prepare. There was very little communication from Aviva prior to this. Do yourself the biggest favour possible and use a dash cam as it could save you no end of hassle. I was told prior to going into the court room that the onus was on our side to prove the case but not to hold out much hope of that happening. Despite this I was fully vindicated by a very good judge and was also helped by a less than impressive cobbled together case against me.
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Posted 1 year ago
I have a pension that has just matured that was in the with profits scheme that was due a 12% bonus on completion around £5000. On maturity I find all of my funds were moved out of with profits by aviva shortly before maturity, hence robbing me of £ 5000. Aviva can do this without telling you under the diguise of life styling where they protect you by moving it and lose you £ 5000. Aviva are scammers on a grand scale beware and move your funds, life styling is worse than PPI and the FSA will get them eventually. TERRIBLE COMPANY FOR EVERYTHING WHETHER INSURANCE OR PENSIONS.
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Posted 1 year ago
Almost impossible to get in touch with Aviva as they do not answer phone calls. Put me on hold for good part of an hour. There is an option for a call back but I never actually get a call returned. Terrible company to deal with. Avoid at all cost.
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Posted 1 year ago
Appalling service . No telephone number can't do anything as been locked out of account...no reply from help centre . Can't cancel policy as can't log in ! Very frustrating.
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Posted 1 year ago
Aviva is rated 2.0 based on 533 reviews