Aviva Reviews

2.0 Rating 533 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 533 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
Trying to cash in my policy after 30 years of paying monthly deposits out for the account I want the funds returned to - and somehow I have to jump through three months worth of proof of identity hoops. Submitted the same documents that have been accepted by another UK financial institution this month (EXACTLY the same) and yet Aviva rejects them. Customers be warned... just when you most need the funds, Aviva may find a legitimate-sounding excuse to not send them to you. I wouldn't save with them again.
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Posted 1 year ago
Easy to navigate online and many competitive quotes were offered
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Posted 1 year ago
5weeks since my no fault RTC and I am still waiting for Aviva to pull their finger out! Lack of correspondence, no solicitor call, no courtesy car, to be frank once this is sorted I will never insure with Aviva again!!!
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Posted 1 year ago
This is AVIVA UK - No money after 25 years. This is AVIVA UK. After 25 years - our policy matures. It takes months to make a payout. Standard Life, with the same information and same 25 years policy - paid out much faster. AVIVA - keeps on coming back with extra questions before they pay out. Each questions is reasonable in itself. But they DO NOT ASK THE QUESTION. EVERYTHING GOES INTO "PAUSE". No questions so no answers - and so NO ACTION.... until a few more weeks pass by. The they say - they will pay out if we answer their questions... AS IF!!! DO NOT TRUST AVIVA with your endowment policies. Everything is is fine for 25 years as you pay in. JUST DO NOT EXPECT TO GET YOUR MONEY BACK! Date of experience: November 17, 2022
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Posted 1 year ago
Unable to contact Aviva, they DO NOT answer your call.60 mins on hold numerous times. Tried to log in on line BUT would not accept photo ID(saying “oops it’s our fault”).The support on line is equally bad.
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Posted 1 year ago
they don't want transfer my insurance to another car
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Posted 1 year ago
I waited one hour before someone answered the phone then they put me on hold and I waited another hour and put the phone down as they never got back to me , how bloody frustrating. It’s not the first time either it’s happened, what a bloody company. I think they need to employ more staff to answer the bloody phones.
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Posted 1 year ago
Good experience
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Posted 1 year ago
Purchased aviva zero car insurance and it was the worst thing i had done. £11.50 to make any change £56 to cancel policy No contact allowed with a human all done via Emails
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Posted 1 year ago
I have been using My Aviva. Not being able to speak to a human being is awful, NEVER AGAIN.
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Posted 1 year ago
I have got car insurance on the past, good prices, and friendly on the phone
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Posted 1 year ago
Easy to use
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Posted 1 year ago
Great insurance price on my Porsche
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Posted 1 year ago
AVOID! AVOID! AVOID!!!! I cannot believe how unprofessional this company have been throughout. I have since February of this year been trying to access 25% of my pension fund. I have literally jumped through hoops, spent hours and hours on the phone trying to speak to someone. Asked to resend numerous documentation, which has been acknowledged as received only to be asked to resend by another member of staff from this shambolic company. Today 30th September I am once again being asked again for same documentation I’ve sent at least three times, each time I’ve had originals sent back and accompanying letter saying everything has been received in order to process my claim, I’ve still not received a payment although it was promised by a ‘senior supervisor’ to be in my account by start of this week. I literally do not know what to do… Shame on you!!!
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Posted 1 year ago
Good communications and good level of insurance cover.
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Posted 1 year ago
Nery easy transaction
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Posted 1 year ago
Very easy and intuitive experience.
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Posted 1 year ago
I invested a very small pension fund with your company £9500.Within 3years you have managed to loose me £4500???
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Posted 1 year ago
Easy and fast
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Posted 1 year ago
Same again, everything was clear and easy to follow. Joan
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Posted 1 year ago
Aviva is rated 2.0 based on 533 reviews