Aviva Reviews

2.0 Rating 537 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 537 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
Easy and good price
Helpful Report
Posted 1 year ago
Easy to use
Helpful Report
Posted 1 year ago
I am unfortunately the lowest of the low to Aviva - I am a third party who is trying to reclaim my no claims bonus from this appalling company. I tried to call them and was told via a message that due to Covid they were not taking calls for third parties. Fair enough. I emailed the email address they gave and waited four weeks. After four weeks I heard nothing so went online and the information told me to email a different address (still nothing from the dead email address - Aviva, just a tip, if you decide to have a dedicated email address and then stop using it, please set up an autoreply so people are aware. Also, reply to those poor people who have sent an email in good faith). Five weeks ago I sent an email to them and received a “we have received your claim, we can’t give you a time frame but we deal with all our claims as quickly as we can”. I think that is an absolute joke. The reason given is you need to do this and that but you don’t. You need to read a file and check information and then contact me. Basically, I am not important because I haven’t paid for their attention. You are no longer Norwich Union but nothing has changed. You are a company with a terrible reputation then and you still are. Zero stars.
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Posted 1 year ago
I found it so easy to navigate Aviva. Such great service.
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Posted 1 year ago
Impossible to speak to anyone - although I can login to their MyAviva service it continually tells me that there is a technical problem and that I need to speak to customer service. Absolutely Terrible company
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Posted 1 year ago
...I have just spent an hour on hold at your call centre, listening to a single passage of Vivaldi's Four Seasons on loop with no time information about my call being answered...absolutely appalling customer service
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Posted 1 year ago
I have just spent an eye-wateringly long time on the phone in a futile attempt to speak with an advisor. Over 60 minutes of insipid and depressing ‘music’ and robotic announcements. Time for some corporate accountability! Among my recommendations: Give customers (we who PAY your salaries) the opportunity to opt out of the ‘music.’ Cut some unnecessary middle management positions, cut executive pay and ‘bonuses,’ and channel the savings into hiring more live advisors. The current situation is simply unacceptable. We don't want 'apologies.' Successful businesses do not excel in excuses or apologies; they excel in RESULTS.
Helpful Report
Posted 1 year ago
Holding on for over 45 mins to speak to someone on private medical insurance claim. terrible service. happy for Aviva to take the money and not provide a good service. Other friends who use other private medical insurance companies get fantastic service. 1 star service
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Posted 1 year ago
Vielen Dank für die schnelle Lieferung
Helpful Report
Posted 1 year ago
REF NUMBER 4501986141 I have contacted Aviva which is failing to replace my car lost key. I had a spare normal key which I was using as they will not replace my other key as they consider is to be COSMETICAL DAMAGE because the battery stopped working. Sadly, I lost the normal key so I had to reopen my previous key try and change the battery which didn’t work but I am still able to drive the car. I then raise for a replacement as the key is lost on the 21st and got no reply and I had to call back on the 24th for assistance (72 hours no reply). Claim reference 4501986141 Note that if you purchase your insurance online this is a nightmare operator will send you to live chat and live chat will then give you a number to call and this can take hours. I was then placed on hold and the guys were very helpful and friendly till the hand me over to this very rude lady I really hope someone will listen again to the call. The lady was very patronizing and had 0 customer service, she will ask question and not listen to the reply and she made me feel like a liar, all because I assume my insurance is due to expire today and they don’t want to replace my key. She said she wants to launch an investigation first which will take 48h this was Friday 24th and no one has come back to me yet. In result to what happen I bought a key ring and waiting to receive my apple tracker in case that happens again in the future. (as according to Aviva you are not allowed to lose your keys) I also bought super glue in order to use the old key as well. I will upload picture and proof of purchase as well to back up my statement including the dates. It is shocking to have to experience all of this to have a key replaced. I just need my key to be replaced urgently that’s all, I have waited long enough and they never respected the timeframe provided by them, they made it impossible to reach out to. Emmanuel
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Posted 1 year ago
This company is truly awful. AVOID AVOID AVOID if you would like to keep your sanity. Extremely poor customer service. I thought this was a brand you could trust, but i sure got that wrong. In 2022, if a company is still providing such diabolical customer service like this, they actually deserve to go bust. How on earth AVIVA get away with this i will never know. Disgusting!
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Posted 1 year ago
Couldn’t find how to pay them so I don’t know if I am insured or not site is good up to this point
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Posted 1 year ago
After the five day cover lapsed the quote was more than 4 times the one I got from confused.com
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Posted 1 year ago
Chris Soulsby of All Trades handled my claim when a tree came down through the greenhouse and the garage door. Nothing was too much trouble. Everything was completed to perfection and kindly and professionally. Excellent job and thank you Chris
Aviva 5 star review on 15th June 2022
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Posted 1 year ago
Agree with so many comments in here. Terrible company. Customer service terrible. VERY slow to do anything. Please do not use thus company. You will thank me.
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Posted 1 year ago
Dreadful company and dreadful customer service
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Posted 1 year ago
Their online portal allows you to view and update your policy details instantly, their communications are clear and easy to follow, overall i've had a streamlined experience using their service and i would recommend them for house insurance.
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Posted 1 year ago
Wanted some preemptive counselling for my nine year old. Have been with them for nearly a year and no need to claim. They talked me round in circles and did absolutely everything they could not to help the child. Absolutely disgusted by them. Have left immediately. I just want health security for my family and am willing to pay yet I've just spent hours on the phone fighting for my daughter to no avail. Worse support that the poor NHS. At least the NHS Has its heart in the right place. I repeat: disgusting.
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Posted 2 years ago
I will now be reporting Aviva , my renewal insurance is due in June i have eight years no claims with Aviva , but they decided to add on another £62.65 for the new renewal , with eight years no claims it should be going down not up ! They could not give me a reason as to why it had increased by that much .only refered to parts and my postcode , speaking with a someone today advised me to report them and said they have a code of practice to follow
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Posted 2 years ago
Aviva is a total rip off they charge customers beyond limit and the service they provide is the poorest I have ever received from any insurance company, please shop around for better companies and better rates before you get into this mess. I trusted Aviva for three years but I was completely wrong and should have listened to my friends not to insure my cars with Aviva, not only the prices are exorbitantly high but the customer service is so poor and incompetent they don't really care, when I met with an accident I called registered my claim which was not even registered and and was given assurance that they'll be in touch, after which I received a letter from the other party solicitors making a claim only to find out my claim wasn't registered after I called Aviva back I was told that somehow my claim hasn't been registered all they did was apologise over the phone. the worst was yet to come they sent my car to a body shop for repairs saying its Audi Recognised but my car came back worse then I could even imagine the interiors were shabby I had to clean the car myself at home and sanitise it, it was sent back again and it got even worse there was blemishes and dinks and chips put on my car and all swirl marks. I'm completed disappointed my car use to be gleaming before it went for repairs. I have now requested to send my car to a proper Audi centre and get it done again but I'm told it will at least take 8 weeks to prove that the body shop is responsible for doing so even after providing with pictures. so if you ever wanna waste your money then think twice before insuring your car with Aviva, I have finally got a new insurer which is £1200 cheaper the Aviva. even their home insurance is twice the amount to what I found out in the market
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Posted 2 years ago
Aviva is rated 2.0 based on 537 reviews