“I was in an accident 9 days ago. For over a week now, Aviv's repair website has told me my car is at a garage being assessed. For a week, it has been lying. My car is still sitting in the RAC lot where it was brought 9 days ago -- the driver's door won't shut and it is in the open, with the interior getting destroyed by rain. Every day I sit in a hold queue for over an hour, and when I finally get through Aviva tells me the car will go to the garage "today, or absolute latest tomorrow morning". Every day, it doesn't. Their website is worse than useless because in the first few days, it gives you a false sense of confidence that something is actually happening. DO NOT USE AVIVA.”
“I had previously been a customer of Aviva having bought car insurance and still hold other insurances currently. The advisor positively represented the company and was both efficient and very helpful when dealing with my enquiry.”
“I phoned Aviva over a week ago with details of water pouring through our ceiling,,, after a lengthy discussion with a man he agreed that there had been excessive rain in my area and two storms and that contractors would be in contact…
I received no email or reference number from Aviva , no one has contacted me,, I rang again three days later to be told no one could help me as my claim was now with the contractors ….
A week later it’s pouring down again and rain is coming through my ceiling,,,, will call again tomorrow but what shoddy service I am receiving,,,, and after reading other reviews realise I’m not the only one to have suffered with this terrible service….”
“The worst health insurance ever , I’ve been in the past with BUPA (deserves 5 * )
They kept on phone over 3 hours to get an authorisation which in the end did not get
Customer service and skills extremely poor
No support
I wasted my day asking for something simple
Staff attitude beyond and above”
“Customer service is non-existent, as it impossible to speak to a human! Having been with them for many years for Home, Motor and Travel insurance, I received a renewal quote for my Home insurance, which saw a huge increase from the previous year despite never having a claim and no change to coverage. I emailed them to say that I wanted to speak to somebody but all I got was an email back saying that they had quoted me their best price (email looked like it was automated). Got an alternative quote from a very well known insurer, offering better cover at half the price. Goodbye Aviva!”
“Do not insure with this company. i work in the insurance industry. They are very difficult to get hold of. They wrote to me saying that my pension had decreased dramatically even though it was a "final salary" from the 1980s when i complained they admitted the error and sent me £300 compensation. I have no faith in them. I've pulled all of my other insurances away from them. Truly shocking customer service, should not be allowed to have a licence to trade. AVOID AVOID AVOID”
“Currently in a situation where I decided to cash in an old life assurance policy, was quoted 5-10 working days, and now on day 56 there is STILL no information or payment. They have received all requested documentation (no dispute there), and I have called multiple times, used WhatsApp chat multiple times (until that service stopped working), have written to the CEO's office, but NOTHING AT ALL comes from Aviva - no update, no information, no date to be paid, just total silence. They have my email and phone numbers, but all I have been given each time I have contacted them is excuses and delaying tactics. The customer service staff are polite and helpful but even they can't access any useful information from the 'technical team' who seem spectacularly unable to do their job. Absolutely hopeless customer care and service - avoid at all costs.”
“Shocking lack of customer care with no proper communication channels. Wanted to know why a home policy increased by 30%. The automated responses both by phone and 'chat' are clearly designed to distance customers and make meaningful dialogue (which they want to avoid) impossible..
Automated Intransigence.”
“I am appalled at the way car insurance companies in the UK are allowed to get away with the super inflated prices that they are now charging.
I am a pensioner, never made a claim in over 40 years, only drive up to 2000 miles per year, but have found that a cost of £208 for last years policy, has now risen to upwards, to and over, £500
It is disgusting that you are not regulated more severely, but then again, the UK government are the most corrupt people in the country, so what can we expect.
All of you are just a big bunch of greedy bastards !!!!”
“This company does not help clients with their problems. They just try to save their employees whether ethically or unethically. If there employees does not behave properly with customer they don't take any actions. Their employees misbehave with me with doing complaint they didn't take any actions.
So I request you not to trust this company.”
“I put in a claim for my expensive, touch screen laptop, that I dropped, resulting in a fault on the screen. Aviva didn't want to payout as it was paid on my business account, but after I persisted they agreed that this had no bearing whatsoever. They offered to buy a new one, but as I didn't want to be without a laptop for weeks, I told them I would be happy having a repair. I was asked to obtain an inspection and a quote, which I did, and was finally informed that I needed to send the laptop to them for another inspection. Despite having saved them £1200 and the claim dropping to under £200 with my excess, they were still wrangling this paltry claim. As this took over a month to get this far, I told them that I would pay for it to be fixed independently and despite being a vary long term customer, the policy will be cancelled on renewal. It seems pretty idiotic to me, but obviously customer care is just not their thing, when ripping their own customers off.”
“Contacted by Aviva trying to review my decreasing life insurance policy saying due to changes it might not pay out. I'm still paying monthly premiums. I don't believe this so asked them to write to me.”
