Aviva Reviews

Name: Aviva
Rating: 2.05

2.1 Rating 675 Reviews

25 %

of reviewers recommend Aviva

Company Reviews

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2.1

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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info@aviva.co.uk

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Aviva 1 star review on 17th October 2025

Samantha Wright

Aviva 1 star review on 18th September 2025

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Muriel Herrara

Anonymous

Anonymous // 01/01/2019

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“Very good company”

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Posted 1 year ago

“Its the best car insurance, I stay with them 2 years on very low price, thanks to Aviva people workers!”

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Posted 1 year ago

“Yesterday, 11/01/24, repair works to damage caused as a result of a leak from a hot water supply pipe above the ground floor ceiling were completed. Costs, apart from the Aviva policy excess, were covered in full. The Aviva claim manager was helpful, efficient and most importantly very pleasant at all times. Repair contractor, Alltrades, were equally helpful and efficient, from the surveyor to their tradesmen, who were just that, PROPER tradesmen. Alltrades appointed subcontractors were very good. Thank you Aviva. Adrian Evans”

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Posted 1 year ago

“Work pension good value over a short time.”

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Posted 1 year ago

“Smooth process , no messing and quality company and service.”

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Posted 1 year ago

“I had two policy’s with Aviva for my self and partner both came out my bank account . I cancelled both policy’s to move to another provider. I noticed the payment for one of the policy’s came out my account I called 2 days after the payment was taken to be told they couldn’t refund . I explained I was insured with another provider and they stated I would be charged for the full month .”

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Posted 1 year ago

“I was not provided any courtesy car while a decision on my accidented car was yet to be reached. Also, I was not provided a taxi to take me home after the incident.”

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Posted 1 year ago

“Still waiting for a payment for a no fault claim absolute joke trying to get through to them on the phone”

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Posted 1 year ago

“Superb service excellent 👌👌👌”

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Posted 1 year ago

“Aviva have raised my home insurance by 30 percent. On attempting to talk to someone found it impossible. In fifty years of insuring property I tried to make the first claim this year which was refused. I am wondering whether this is the reason for such a high rise or whether it is blatant profiteering, but as there is no way of asking questions other than the ones which Aviva want me to ask I am unable to do this.”

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Posted 1 year ago

“Your CEO discriminates by sex and race. Not cool. Not cool at all!”

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Posted 1 year ago

“The lady who just had a front bumper and radiator damaged? 1 month ago review, "Anonymous". Most car insurence companies have linked up with car Salvage / Auction Yards, your car will be collected by CARPORT / CARPART ? under the claim it is going for further inspection, you will be asked to hand over the Log Book and Both Keys to the Driver, this means you've handed over legal Ownership of your car, before you have agreed it is Written off? And before you have a greed its Value? Your car now sits in a salvage Yard *nope Ted and written off by the Salvage Auction Yard, so they can sell it off as Repairable, the yard then gives your 8nsurence company a percentage back hander from its sale. Obviously your insurence premiums go up, so the salvage yard make money out of Writting off perfectly good repairable Cars to feed the second hand car Market. Just remember until your insurence company has agreed a Settlement value for your car, it Remains your Property? So don't hand it over with logbook and Keys for Collection 1st. Always get your own independant Repair estimate first ? "REMEMBER YOU ALWAYS HAVE THE LEGAL RIGHT TO DEMAND YOUR CAR IS REPAIRED. so don't let them take it away from you straight after the accident, they bank on your turmoil and trust in them to be honest and look after your best interest? WRONG! Dont Trust any insurence company at its word, MY front bumper , Headlight and Grill was Damaged, they tried to get me to sighn a Vehicle recovery form to say I Had No where to store the Vehicle? (I have a yard for 3 cars) and agreement for a Hire car. This was the act of taking possession of my car for salvage and Auction. I also got an independant quote for 2,500. My car was worth 7,000. The Insurence company estimated the repairs from the pictures i sent in and Wrote the car off, but didn't tell me, they actuated the salvage auction yard to arrange to collect my car under the false premise it was going for further inspection / assesment, obviously they would have Wrote my car Off? And with the keys etc already have legal possession and Ownership of my car as I have handed over the LoG Book? I Refused them to collect my Car and Cancelled within 14 days the Car Hire and my car Collection and inspection Agreement, as you are allowed UNDER ANY CIRCUMSTANCES? they cancelled my insurence claim to try and Frighten and Threten me into giving them my car? When I pointed out the 14 day cancellation privilege and I had concerns and contacted the FINANCIAL OMBUDSMAN, over Avivas Proceedures? THEIR ATTITUDE CHANGED. however the Financial Ombudsman is Useless, he claimed to me that he has no powers over insurence companies and all he can doo is make sure they follow procedures? So WHO THE F MAKES SURE INSURENCE COMPANY PROCEEDURES are Lawfull and Fair ???? Citizens advise told me the ombudsman can tell the insurence company and overturn their descission? Thats not what my Ombudsman Said ??? Clearly we have Incompetant Children in Seniour Roles who don't know how to do their job and what powers they have ? and the car insurence industry is Self Regulating and Running a Mock, this writing off Perfectly Repairable Cars for Salvage Auction is why Insurence Premiums are Going Up ! Its not Theft or Vandalism or accident Damage, it's Theft by your Insurence Company and Salvage Yard to Make Money for Share Holders, and the F8nancial Ombuds man Won't Investigate it for you and Stop it Happening to others.”

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Posted 1 year ago

“I'd give 0 stars but it's not possible. Simply the worst customer service and phone system I've ever done battle with. It consistently fails to hear your answers, even if it's just Yes or No options. And then if it lets you type a number to select an answer, it doesn't 'hear' that either. Pathetic.”

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Posted 1 year ago

“I was in an accident 9 days ago. For over a week now, Aviv's repair website has told me my car is at a garage being assessed. For a week, it has been lying. My car is still sitting in the RAC lot where it was brought 9 days ago -- the driver's door won't shut and it is in the open, with the interior getting destroyed by rain. Every day I sit in a hold queue for over an hour, and when I finally get through Aviva tells me the car will go to the garage "today, or absolute latest tomorrow morning". Every day, it doesn't. Their website is worse than useless because in the first few days, it gives you a false sense of confidence that something is actually happening. DO NOT USE AVIVA.”

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Posted 1 year ago

“Avoid, they lie to you, and dontkeep any promises, terrible company.”

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Posted 2 years ago

“I had previously been a customer of Aviva having bought car insurance and still hold other insurances currently. The advisor positively represented the company and was both efficient and very helpful when dealing with my enquiry.”

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Posted 2 years ago

“Would gladly use Aviva, BUT only if they were the last company on Earth. Appalling waste of time and money. I'd ba ashamed to work for them.”

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Posted 2 years ago

“I phoned Aviva over a week ago with details of water pouring through our ceiling,,, after a lengthy discussion with a man he agreed that there had been excessive rain in my area and two storms and that contractors would be in contact… I received no email or reference number from Aviva , no one has contacted me,, I rang again three days later to be told no one could help me as my claim was now with the contractors …. A week later it’s pouring down again and rain is coming through my ceiling,,,, will call again tomorrow but what shoddy service I am receiving,,,, and after reading other reviews realise I’m not the only one to have suffered with this terrible service….”

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Posted 2 years ago

“The worst health insurance ever , I’ve been in the past with BUPA (deserves 5 * ) They kept on phone over 3 hours to get an authorisation which in the end did not get Customer service and skills extremely poor No support I wasted my day asking for something simple Staff attitude beyond and above”

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Posted 2 years ago

“Its ok not to bad”

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Posted 2 years ago

Aviva is rated 2.1 based on 675 reviews