I put in a claim for my expensive, touch screen laptop, that I dropped, resulting in a fault on the screen. Aviva didn't want to payout as it was paid on my business account, but after I persisted they agreed that this had no bearing whatsoever. They offered to buy a new one, but as I didn't want to be without a laptop for weeks, I told them I would be happy having a repair. I was asked to obtain an inspection and a quote, which I did, and was finally informed that I needed to send the laptop to them for another inspection. Despite having saved them £1200 and the claim dropping to under £200 with my excess, they were still wrangling this paltry claim. As this took over a month to get this far, I told them that I would pay for it to be fixed independently and despite being a vary long term customer, the policy will be cancelled on renewal. It seems pretty idiotic to me, but obviously customer care is just not their thing, when ripping their own customers off.