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Aviva Reviews

2.1 Rating 596 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 596 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
After using the Aviva MyDrive app over the last year on the understanding that doing so could give me a "potential renewal discount" I was surprised to get a quote almost 30% above last year. Their customer support told me that MyDrive made no difference to renewal prices and suggested I go elsewhere! I did and got a quote which was the same as I paid last year along with a £20 Just Eat voucher. So I'm very happy about that. I would NOT recommend Aviva.
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Posted 2 months ago
Awful customer service
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Posted 2 months ago
Got a quote for new insurance and put my old address on by mistake which was my mums address they asked me to send in document which was log book bank statement and driving licence all with the same address which I did then aviva refused to insure me saying I was a risk. Can't even ring them it's all online yet insurance prices are sky high. Going down hill aviva you used to be top class very disappointed
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Posted 2 months ago
Shocking customer service. Been trying for almost 8 weeks to close a Bond account but still to no avail. Spoke to about 20 different people spent hours on calls, no reply to emails not even a reply from the complaints department they don't even open the emails. Worse customer service iv ever received from Aviva and will never recommend them.
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Posted 2 months ago
Travel insurance from nationwide absolute rubbish. They used to use UK insurance who were great and helpful. Now they use aviva who are totally rubbish . Call centre just trying to be difficult at every turn. Am thinking of canceling my bank account I'm so annoyed. Will never use aviva for anything now
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Posted 2 months ago
I applied for a claim to cancel my holiday, but only for half the cost (just the flight) due to medical reasons. I was asked to provide a letter from my GP, which I did, yet my claim was still rejected. The reason given was that the GP should have explicitly stated I was "not fit for travel," even though the letter detailed my illness and its cause. If a doctor confirms the illness, there should be no need for further confirmation regarding fitness to travel. I paid for the GP letter, but my case was still denied. This is extremely disappointing and feels unfair coming from Nationwide Travel Insurance. I have been paying monthly fees for years without making a claim, and now, when I need assistance, my claim is being rejected. Additionally, as Nationwide uses Aviva as a third-party insurer, it seems they are not handling claims fairly. I'm very unhappy with the way this has been managed.
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Posted 2 months ago
Weeks of waiting and not a very nice person dealing with the issue and very patronising and impolite... Today it's the 42 days since I made the claim. Awful experience.
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Posted 2 months ago
Very good price
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Posted 2 months ago
Easy to purchase, well known company. Just joined 3 days ago. Customer service or ease of claims process unknown as yet. Extras are a reasonable price.
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Posted 3 months ago
They are too expensive
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Posted 3 months ago
Aviva cannot be trusted. They create their own review websites and do shady deals with website hosts to display 5/5 reviews. Go to any other unrelated review website and, for some strange reason, the reviews are very poor. You'd think this would be illegal, but no.
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Posted 3 months ago
Awful experience, if a car drives on wrong side of road into you, but is with same insurance company, they settle it as a 50/50 fault, and they will refuse to look at black box, police reports, first on response, they admitted they won’t look into it even tho the drive admitted fault Extremely unhappy with this insurance company
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Posted 3 months ago
I have always had a good experience with Aviva but now it has turned its customer service over entirely to chatbots it is impossible to get answers to anything that is not on its basic matrix of questions.
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Posted 3 months ago
Tried and got a home insurance quote online, had a couple of queries. Phoned several different tel nos all answered by the same robot with very limited options. Tried giving first 3 digits of quote BLANK , then tried live chat none of my questions answered adequately, asked to speak live, got number back to robot DISGUSTED.
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Posted 3 months ago
Excellent cover for car insurance and price
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Posted 3 months ago
Very good and happy with super fast service
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Posted 3 months ago
If we could give no stars we would. Been waiting two months for a drawdown ln pension.....looking into it, will send form, Apologies etc, give us till .......ABSOLUTELY NOTHING!!! It's our money, we want it. Speaking to them daily now. Disgusting
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Posted 3 months ago
Proper scam says £5 soon as the clown rings you goes up by x5 lovely, the customer service people are rude an pushy leave properly or valuables don't set up this, stay well clear especially this company,
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Posted 3 months ago
Diabolical company. Home insurance, earthquake damage in 2008, they lied and denied fir 2 years, then dis some work, discovered 7 years later that the work they had done was causing even more problems than before they had done the work. Their staff told numerous deliberate lies and called me elderly and difficult because I'm not a dimwit. Twisted the story to the Ombudsman who consequently made a decision on the wrong complaint and wouldn't recant. Still lying and trying to dispute most of the repairs needed 16 years later demanded their paperwork which revealed the extent of their duplicity. They pass you on to a new employee when you have defeated all the arguments of the previous one so that you have to start all over again. Delay, delay, delay is their stock response to avoid their legal responsibilities.
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Posted 4 months ago
WARNING ⚠️ WARNING ⚠️ WARNING ⚠️ DO NOT TAKE A PENSION OUT WITH THIS COMPANY, paid in for 35 years and trying to get anything back is nearly impossible, they think it their money and iam not intitled to it ,complete joke
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Posted 4 months ago
Aviva is rated 2.1 based on 596 reviews