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Aviva Reviews

2.1 Rating 596 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 596 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
Had a claim with than and all want we'll. Also cheaper than last year
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Posted 6 months ago
Shocking repair
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Posted 6 months ago
Excellent service. Had an accident and we was so happy with the service provided. Dealt with promptly and kept us informed as repairs progressed. Would highly recommend this company. Thank you.
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Posted 6 months ago
Over 12 months ago I was driving along an Open Main Road with the Right Of Way and PRIORITY, when I came to a crossroads where an Inexperienced young lady failed to stop at the Stop markings and pulled out across the front of me, CRASH! I took all the Pictures showing my vehicle on the Main Road, and the Stop Markings on the side road that the lady failed to obey and thus coursed the Collision. My insurance initially tried the 50/50 Default Liability, " CASE CLOSED" and tried to force me to accept Part Legal Liability for the Accident despite being totally innocent. I refused to accept liability and they requested an Independant review of my evidence that also confirmed I was innocent, during this time i complained to the Financial Ombudsman who advised that Aviva have now agreed you are "Innocent" and "NON-FAULT". My car was repaired, and I didn't pay Excess. Then Aviva appointed a Solicitor to retrieve their costs back. Over 12 months later I recieve a message from Aviva's Solicitor, they are not going to pursue the claim against the other Party because Aviva has Reneged its "Non Fault" Discission and the Evidence and their independent Review and the Ombudsman, by making an out of court settlement, forcing me against my Will and knowledge to accept 50% Liability ? So, they can avoid expensive court costs to recover their money. Interestingly they originally wrote off my £10,000 car but they Repaired it for just £3,000. So why did they originally write off a perfectly Repairable Vehicle and send Auto Salvage and Auction Company, "COPART" Wisbech to collect it ? To put up my Insurance Premiums, maybe ?
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Posted 6 months ago
My wife has been trying to access her pension fun with these clowns for over a year, we recently resubmitted a pile of forms, only to receive another 48 pages of gibberish from them, they are incompetent in the extreme, I strongly urge anyone not to have any dealings with them under any circumstances
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Posted 6 months ago
Appalling handling of a vehicle insurance claim. Multiple staff members. No one takes ownership. Failed to collect a witness report. Failed to contact police re crime report. 5 months on and the claim just lingers on. Adrian Flux running rings around Aviva. The only thing Aviva have done efficiently is up my premium by 49% because claim not settled. Hideous company. Avoid
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Posted 7 months ago
I have never been with a car insurance company like Aviva i wanted to ask a question regarding a personal accident if it happened i could not speak to a human just press buttons but none of them applied to my querie. Once my car insurance runs out i will never go to Aviva Car Insurance again and will tell anyone that is thinking of going to Aviva car insurance NO DON`T
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Posted 7 months ago
absolutely disgraceful and nightmare to deal with! I am a non customer and have had an accident which was not my fault. the issue has been ongoing for 8 weeks and I have had nothing but stress and unpleasant experience from the third party team. All providing contradicting information and making excuses to pay out. This has caused a great deal of stress and inconvenience. Disgusting company to work for.
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Posted 7 months ago
Very Bad insurance. Have a policy bine trying to cash it in.keep given me the run around. Keep asking for more information. Give them it then again asking more i had a phone call from India. Saying went more information how much do you need they take the pay money out of you bank. But don't want to pay out. Be aware
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Posted 7 months ago
Absolutely disgusting company, telling Trustpilot to remove the negative reviews part of commission collaboration. I placed carbon wing mirrors on my M135i they didn’t repair my car. Due to this factor, I’m quite perplexed on how is this a modification it’s not effective in anyway, likewise a tune. Avoid Aviva & Aviva zero , General accident, Quote me happy. Similar colleagues behind the scenes. When it comes to claims protect companies assets no interest for their clients. Taken them to court as a solicitor I’ve managed to succeed in favour with the judge.
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Posted 7 months ago
Enquired about equity release. Given an estimate which was low. However, a week later we get a phone call with confident advice that we could in fact get more depending on circumstances etc. only to be offered the original very low quote. Do not waste your time. One hand does not know what the other hand is doing! Very disappointing.
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Posted 7 months ago
TERRIBLE handling of a motor claim. Sept 2022 car reversed into me, damaged to their car, none to mine. Reported & advised they will handle everything for and get in touch as often it ends a 50:50 claim without witnesses. Reassured that they will contact for more detailed info and progression of claim. If I didn’t hear from them it was likely the other party didn’t make a claim or I’m not ‘at fault’. They would fight my case. ….fast forward April 2024. ZERO calls, emails, letters re above. Random email stating that my NCD is affected and claim was ‘fault’ and this will affect my upcoming renewal. Long call later, seems they closed the case late Dec 2023. 2 letters on system Nov 2023 offering me an opportunity to dispute blame that we not actually sent (their system shows this too!) There was no representation on my part at all, just costs discussed between third party. Livid is an understatement. I’ve been a loyal customer for many years, but this demonstrates how poorly you are treated. Raised as a complaint, but have little faith in their ability and integrity. Stay well away.
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Posted 7 months ago
Everything at the bussiness is superb never had any problems
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Posted 7 months ago
Total scam. I have trained driving and get 100 on most criteria ( speed, acceleration, cornering, braking and distracted driving) but they use a criteria they call context to reduce your score regardless of what they say. I left Toronto with a 96 out of 100 average and am on vacation in Turks and Caicos and not driving. I do not have a car I take a taxi and say passenger the app has reduced my average to 87 out of 100? Same for.my wife who was at 97/100 and is now 85...unbelievable!
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Posted 8 months ago
Cheapest insurance company
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Posted 8 months ago
Aviva has the best staff and get issues taken care if right away! I love living at Aviva!
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Posted 8 months ago
I had the worst experience with them. Unfortunately, we have to do car insurance we don't have a choice. "I have been waiting for over 20 months for my no-claim bonus to be returned while dealing with a claim with them. There has been no direct contact with them and no feedback from their correspondent. It is unclear how they are treating customers with no accountability from all parties involved." "I would give a score of zero if it were possible."
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Posted 8 months ago
My car got flooded on the 6th of October 2023, I lodged a laim with Aviva on the 20th of October 2023. Its now Easter 2024, the 28th of May a full 5 months later and zero response. DO NOT INSURE THROUGH AVIVA.
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Posted 8 months ago
Worse insurance company I have come across with. They were liable for the accident that my car was involved. They said don’t worry we will sort everything out for you. Shocking service where they left me in a massive disadvantage as they have undervalued my car. I have asked for the engineer evaluation report which was never sent. They ignored my emails. They sent me apparently 2 errrors where they offered me a better deal/value and when I called to confirm they told me it was an error and that’s it they won’t negotiate. That’s the only offer either I take it or the other only option would be it I take them to court. Their customer service and staff very rude. Literally laughing to me over the phone. I thought the All point of insurance companies is to leave me/us in the same position as I was prior the accident specially when they are fully responsable for my car damage. Do not use Aviva.
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Posted 8 months ago
With insurance the real test is when you need them. Held income protection with Aviva for years, never needed it. When I did need it I couldn't claim as being able to walk, talk, write, bend and read, means I'm not sick enough, despite suffering with exhaustion and brain fog which stop me from working.
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Posted 8 months ago
Aviva is rated 2.1 based on 596 reviews