Aviva are terrible still waiting for the monies on my late father's policy to be paid from July. They have admitted they made an error when sending the payment so its apparently bounced back,but despite phoning them four times this week still no payment. As if things aren't distressing enough. I'm sick and tired of phoning them and being promised updates that never come. If you read all the other reviews regarding payouts you will see this company are shocking regarding paying monies due. All good at setting up direct debits etc, taking money not a problem for them,just paying out what's due they have an issue with. Avoid at all costs!