Aviva Reviews

Name: Aviva
Rating: 2.08

2.1 Rating 650 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Email:

info@aviva.co.uk

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Kate Marcus

Muriel Herrara

Zanko

Aviva 1 star review on 21st February 2025

Mayson Boesch

Aviva 1 star review on 22nd January 2025

Kason Schuhmacher

Anonymous

Anonymous // 01/01/2019

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“I have a Private Personal Pension with Aviva. They took it over from Friends Provident some years ago. I was told that my pension would be automatically moved progressively each year into less risky investments as I approached retirement . This company boasts that they do "Great Pensions". Don't believe them in the last 19 months my pension has lost £75,000 and I have paid this company an annual management fee for such incompetance! If this is low risk investments are being mnanged, I hate to think how badly the high risk ones are performing. I have little experince in how to manage investments, but I could have grown my pension in the same perion by at least a few percent. If I allow this company to mismanage my pension there will be no money left when I decide to retire. Learn from my expensive mistake and avoid this company at all costs.”

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Posted 2 years ago

“We got a renewal quote from Aviva which was over £100 more than the previous year. We tried ringing but the automated service is a joke, after several attempts and being directed back to finding my answer online, I finally got through to an operator who was the most abrupt and unhelpful person I have ever dealt with, we had got a quote from a different insurance company which was £140 cheaper than Aviva for the same cover, however, we have been with them a long time and always found them helpful, and wanted to stay with them, previously they have matched other quotes, however, the operator wasn’t interested and said thats the quote and wouldn’t even check to see if there was anything better!. Needless to say we did not renew, the house insurance is with them too but that will also be going to a different company. Aviva your customer service stinks!! BYE BYE!”

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Posted 2 years ago

“Aviva are not for their customers”

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Posted 2 years ago

“appauling front line service - no response to emails - had to keep calling only to be stonewalled by front line staff. unhelpful.”

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Posted 2 years ago

“Awful company. Waiting over a month now. Don't respond to calls, internal messages or emails. Left just waiting for settlement update. Shambles.”

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Posted 2 years ago

“After being a customer with Aviva for a few years I found myself running up against a little bit of financial difficulties. I gave a Viva half of the payment I owed and informed them that they would be getting the next half 3 days later when I got paid. I gave them the first half of the payment on the day the payment was due to avoid trouble. Aviva took the first half of the paymen,t did not put it towards my account and immediately closed my account and told me that I owed double and immediately sent it to collections who raise the rate up to $3,000. Aviva is the most corrupt, fraudulent, criminal insurance company I have ever experienced. If you're not fantastically Rich you're not a person you're not a human you're not anything to them do not use Aviva do not do business with Aviva do not be a customer of Aviva stay away from Aviva they are actual criminals.”

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Posted 2 years ago

“I have building’s insurance by Aviva, the whole process has been a total nightmare, new customers beware DONT EVEN CONSIDER INSURING IF YOU ARE LEFT HOMELESS AFTER INSURING WITH AVIVA. AVIVA WILL ENJOY CONTINUING TO ADD TO YOUR WORRIES BY GIVING YOU A COUPLE OF HOURS NOTICE THAT THE HOTEL NO LONGER HAVE ROOM FOR YOU. Telephone Aviva they say they are going to put you on Hold but GUESS WHAT, YES THEY “CuT YOU OFF”. So yes we call back again to be told after requesting to speak to a manager that it is a 24 hour call back so I think one is meant to sleep in the doorway. Now I have to ask WHY do I deserve this kind of treatment after religiously paying my insurance regularly, as I am typing this review I have called them back yet again and yes you guessed correctly after 18 minutes I am still on hold. So anybody thinking of taking out household insurance read reviews first and save yourselves a lot of heartache”

Helpful Report

Posted 2 years ago

“Claimed my pension December 2022, April 2023 still waiting for it, what do they think I'm living on. Customer services couldnt care less, 7 calls, 3 letters and not a single helpful response.”

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Posted 2 years ago

“I have been trying for 4 days to get through. Have logged in via email no joy also been on hold on the phone 4 times between 45 mins to an hour listening to that dreadful music. I have just retired and have had a triple heart bypass operation desperately need to cash in my pension . It always seems when they are looking for money they are never off the phone or you get bombarded with emails . AVIVA look after your client base .”

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Posted 2 years ago

“I have tried 3 times to call but after 25 minutes wait each time have had to give up”

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Posted 2 years ago

“Very distressing afternoon trying to contact re my car insurance. Ended up cancelling policy & now have no car insurance rather than mess around with this 2nd rate company. Will not ever touch this company again, shocking service”

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Posted 2 years ago

“I’ve been on the phone I’ve an hour now just to make a simple dental claim on my company health policy. What is the point in having AVIVA with such abysmal device?”

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Posted 2 years ago

“Terrible client service. Do not release your pension money when you are asking for it”

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Posted 2 years ago

“One star is too many. Could not amend vehicle details so had to cancel, cost be £56.”

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Posted 2 years ago

“I have an ongoing health claim. I have now made 8 calls and only one of them has been answered. Just awful on hold music. I sent them an email 2 days ago and no reply to that either..... Awful service when I already have a health problem!”

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Posted 2 years ago

“Don't buy as this company is not good any more with stupid chatbot machine they are not expecting 7 years No claims bonus because it was for business and they are not responding to your request for call or online chat worst thing about this scam company is they will charge you a 28 pounds cancellation fees if even you are going to cancel your policy within 7 days”

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Posted 2 years ago

“Can't get them to answer my calls”

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Posted 2 years ago

“I've been trying to draw down some money from my Aviva pension for over 2 weeks. In total I've been on the phone for over 7 hours and not got through. I also booked 5 call backs which never happened. If your company has a pension scheme with Aviva do yourself a favour and set up your own private pension with anyone else. No company can be as bad as these shysters.”

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Posted 2 years ago

“as previous people have said I am also unable to get reply at Aviva pensions, 2 seperate days, 4 phone calls, brainwashed by music I can now play by ear, and two hours twenty of my life wasted. For a company this size you expect and should get a lot better service”

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Posted 2 years ago

“Wow i have been trying to call the pension line for 3 days now i call at 8.am 6pm whatever time you call you have to wait at least 45 mins to 1 hour for some one to pick the phone up when i finally got through and said to the man who answered that i had been waiting 1 hour he totally ignored my comment today is Friday 3rd March 2023 i have been holding from 8.30 and the time is 9.17am i just want to know with draw my pension from Aviva as this is not the 1st time that this happend”

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Posted 2 years ago

Aviva is rated 2.1 based on 650 reviews