Aviva Reviews

Name: Aviva
Rating: 2.08

2.1 Rating 651 Reviews

26 %

of reviewers recommend Aviva

Company Reviews

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2.1

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Kate Marcus

Muriel Herrara

Zanko

Aviva 1 star review on 21st February 2025

Mayson Boesch

Aviva 1 star review on 22nd January 2025

Kason Schuhmacher

Anonymous

Anonymous // 01/01/2019

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“5weeks since my no fault RTC and I am still waiting for Aviva to pull their finger out! Lack of correspondence, no solicitor call, no courtesy car, to be frank once this is sorted I will never insure with Aviva again!!!”

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Posted 2 years ago

“This is AVIVA UK - No money after 25 years. This is AVIVA UK. After 25 years - our policy matures. It takes months to make a payout. Standard Life, with the same information and same 25 years policy - paid out much faster. AVIVA - keeps on coming back with extra questions before they pay out. Each questions is reasonable in itself. But they DO NOT ASK THE QUESTION. EVERYTHING GOES INTO "PAUSE". No questions so no answers - and so NO ACTION.... until a few more weeks pass by. The they say - they will pay out if we answer their questions... AS IF!!! DO NOT TRUST AVIVA with your endowment policies. Everything is is fine for 25 years as you pay in. JUST DO NOT EXPECT TO GET YOUR MONEY BACK! Date of experience: November 17, 2022”

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Posted 2 years ago

“Unable to contact Aviva, they DO NOT answer your call.60 mins on hold numerous times. Tried to log in on line BUT would not accept photo ID(saying “oops it’s our fault”).The support on line is equally bad.”

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Posted 2 years ago

“they don't want transfer my insurance to another car”

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Posted 2 years ago

“I waited one hour before someone answered the phone then they put me on hold and I waited another hour and put the phone down as they never got back to me , how bloody frustrating. It’s not the first time either it’s happened, what a bloody company. I think they need to employ more staff to answer the bloody phones.”

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Posted 2 years ago

“Good experience”

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Posted 2 years ago

“Purchased aviva zero car insurance and it was the worst thing i had done. £11.50 to make any change £56 to cancel policy No contact allowed with a human all done via Emails”

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Posted 2 years ago

“I have been using My Aviva. Not being able to speak to a human being is awful, NEVER AGAIN.”

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Posted 2 years ago

“I have got car insurance on the past, good prices, and friendly on the phone”

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Posted 2 years ago

“Easy to use”

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Posted 2 years ago

“Great insurance price on my Porsche”

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Posted 2 years ago

“AVOID! AVOID! AVOID!!!! I cannot believe how unprofessional this company have been throughout. I have since February of this year been trying to access 25% of my pension fund. I have literally jumped through hoops, spent hours and hours on the phone trying to speak to someone. Asked to resend numerous documentation, which has been acknowledged as received only to be asked to resend by another member of staff from this shambolic company. Today 30th September I am once again being asked again for same documentation I’ve sent at least three times, each time I’ve had originals sent back and accompanying letter saying everything has been received in order to process my claim, I’ve still not received a payment although it was promised by a ‘senior supervisor’ to be in my account by start of this week. I literally do not know what to do… Shame on you!!!”

Helpful Report

Posted 2 years ago

“Good communications and good level of insurance cover.”

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Posted 2 years ago

“Nery easy transaction”

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Posted 2 years ago

“Very easy and intuitive experience.”

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Posted 2 years ago

“I invested a very small pension fund with your company £9500.Within 3years you have managed to loose me £4500???”

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Posted 2 years ago

“Easy and fast”

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Posted 2 years ago

“Same again, everything was clear and easy to follow. Joan”

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Posted 2 years ago

“The final straw with this terrible company was the email I just received advising me that they have snitched to whom it may concern that my insurance has time expired. (I have taken out another policy with another company obviously)! What sort of a snivelling creature are you Aviva ? You drove me to post this ! Terrible, pitiful, unprofessional Aviva. Thank god we are done.”

Helpful Report

Posted 2 years ago

“Terrible customer service. You have to wait 30 minutes on hold for every call. Very bad Physio cover, inconvenient and inaccessible locations unless you have no other life commitments such as jobs or family. Not flexible to accommodate individual circumstances”

Helpful Report

Posted 2 years ago

Aviva is rated 2.1 based on 651 reviews