Aviva Reviews

Name: Aviva
Rating: 2.07

2.1 Rating 659 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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“Good communications and good level of insurance cover.”

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Posted 2 years ago

“Nery easy transaction”

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Posted 2 years ago

“Very easy and intuitive experience.”

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Posted 2 years ago

“I invested a very small pension fund with your company £9500.Within 3years you have managed to loose me £4500???”

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Posted 2 years ago

“Easy and fast”

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Posted 2 years ago

“Same again, everything was clear and easy to follow. Joan”

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Posted 2 years ago

“The final straw with this terrible company was the email I just received advising me that they have snitched to whom it may concern that my insurance has time expired. (I have taken out another policy with another company obviously)! What sort of a snivelling creature are you Aviva ? You drove me to post this ! Terrible, pitiful, unprofessional Aviva. Thank god we are done.”

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Posted 2 years ago

“Terrible customer service. You have to wait 30 minutes on hold for every call. Very bad Physio cover, inconvenient and inaccessible locations unless you have no other life commitments such as jobs or family. Not flexible to accommodate individual circumstances”

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Posted 2 years ago

“Just taken out Aviva car insurance online through confused.com. There were cheaper quotes with companies I’ve never heard of but Aviva online provided all the extras I wanted at a very reasonable price.”

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Posted 2 years ago

“Had excellent service from them when someone caused an accident - they were the other (guilty) parties insurer - they were so accommodating that I renewed with them on my next years car insurance. Sadly they have not remained competitive, so have had to change insurance companies”

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Posted 2 years ago

“very easy to get things clarified”

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Posted 2 years ago

“For car insurance I do like loyalty”

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Posted 2 years ago

“They are very good”

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Posted 2 years ago

“Please read and analyze with your heart and realize what posture and misery I am in because of these miserable AVIVA company. All I recommend to all people to avoid this company AVIVA for insurance Pensions and many other aberrations! That's what AVIVA insurance said, AVOID AS MUCH AS POSSIBLE because they are not serious. I was injured, hit by an insured from this AVIVA company who destroyed my £3,854.6 scooter, and that two-penny engineer who represents this company offered me a miserable claim and more humiliation than me by offering me the amount of £2,470, of which I lose £1,384.6, especially as the scooter was bought new 3 months ago from Yamaha. I waited two hours for someone from the Aviva claim department to answer and they didn't even bother to answer. As long as people are stupid and contribute to their salaries, they are making fun of your money!!! You have a worthy image to represent you!!! The lack of seriousness really represents you!!!!!! About Aviva insurance for two bucks and the quality is zero. Unfortunately, being a stingy company and refusing to pay the fair price to the people who were victimized by the incompetence you represent. If someone, regardless of insurance, is killed in traffic, the insurance must bear all the consequences regarding the recovery of the damage. In reality you are stingy and vehemently refusing to pay the right price, Aviva and that wretched rotting engineer you have, I mean that idiot who valued my scooter at £2,470. Provided that the total amount I paid was £3,854.6 at this price the difference of money for that engineer to buy incense and candles for his children I wish with all my heart! I am neither the first nor the last you mock and humiliate. You destroy both your image and your reputation, as long as the people who were victims! I am curious to see how this miserable and humiliating treatment Aviva is giving me develops. I did not become your beggar on my money. The Aviva department in reality I have never been humiliated. If you think you picked me up off the street or out of the trash, you're wrong. I have the dignity to walk with my chest in front, I won't let you step on my feet! STINGY!!!”

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Posted 2 years ago

“I contacted this company 5 weeks ago to release money from my daughter’s investment fund to pay for her car. I’ve been passed back and forth speaking to different advisors every time I ring them, I was promised call backs that never happened. They even had me get letters from my daughter’s building society to confirm how the money was transferred to her account with them (surely they should have had this on record)! I’ve been told that the hold up is with their legal team because they don’t know which type of investment account my daughter had and to top it all I telephoned them again today because a manager was supposed to contact me only to be told the message wasn’t sent to them yesterday and there’s no one there for me to speak to. I have lost my deposit and the garage couldn’t hold the car for my daughter any longer, she absolutely devastated.”

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Posted 2 years ago

“When I had a collision that the third party admitted was her fault at the scene, I got a courtesy car from AX. I then discussed with Aviva to get the repairs done and she told me on the phone that it was down as a non-fault, which I was pleased about. She did not mention about my excess, because it was a non-fault. This was after I had sent over all the documents to them to send to the third party to prove it wasn't my fault on 31st May, so I was content. On this same phonecall, she informed me that she would tell the approved repairer in South England, where my car already was to go ahead with the repairs. A week later I phoned the repairer to see what the actual damage was and they said they hadn't heard from Aviva... During this time, I was getting contacted by a repairer near where my vehicle is registered too, which is in Inverness! I then started to deal with her as I thought she was involved in the case. The following week, I then get notifications that the RAC are trying to recover my vehicle to my home address in Inverness! Whilst still the repairer not being authorised by Aviva. I managed to get through to Aviva through the RAC and they inform me they don't know why RAC are getting involved. The garage finally get approved to go ahead with repairs and when I go to pick it up 2.5 months later, they produce an invoice to say I need to pay the excess! This is contrary to what I have been told. They then phone me about the excess and actually state the case is still in dispute and that they haven't had any correspondence from the third party since 31st May and that NO ONE has chased it up even once.. The man then files a complaint on my behalf because of this (because this could have been resolved by now), but who knows what good that will be. He then tries to get in contact with the third party but to no avail - shock. To top it off, they then inform me that they wait 21 days for a reply before they chase them again... Expecting me to pay the excess,, when they stated the opposite from the beginning, plus doing absolutely nothing to help my case. Nice one.”

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Posted 2 years ago

“Excellent insurer”

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Posted 2 years ago

“Excellent, very helpful and efficient”

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Posted 2 years ago

“I have a car insurance with aviva. I need a no claim certificate before terminating the contract. They refuse to send it to me.”

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Posted 2 years ago

“Hopeless . Cannot call to ask question when completing forms. Chat-box doesn't work at all. Will leave asap - cheaper bit jot worth the hassle. Ps they don't do temporary additional drivers and choice of occupations is worryingly short meaning you are forced to choose wrong one eg cannot put Police Force only Military Police - really? Paid for 2 additional drivers , took money instantly - listed as 'install Ent' but bot added to insurance policy.... worrying . Asking questions is hopeless / comes up with hundreds of 'answers' none of which say call our help desk. Chat bot is rubbish also!”

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Posted 3 years ago

Aviva is rated 2.1 based on 659 reviews