Trying to cash in my policy after 30 years of paying monthly deposits out for the account I want the funds returned to - and somehow I have to jump through three months worth of proof of identity hoops. Submitted the same documents that have been accepted by another UK financial institution this month (EXACTLY the same) and yet Aviva rejects them. Customers be warned... just when you most need the funds, Aviva may find a legitimate-sounding excuse to not send them to you. I wouldn't save with them again.
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