Tried to access my online pension details - after an hour of trying I was told to call in to get them, except no-one is available until Tuesday 6th April even though I have 5 other pensions with various insurers- ALL of who had online portals I could access to gain the information on my policies and even arrange transfers, take money etc. ALL ONLINE. I posted a poor review and their social media team get in touch with me to "help" - The help was telling me to call in tomorrows someone "should" be available. They give you a push into using their online pages and then you find they don't put that information on it so its absolutely useless for the purpose it should have been designed for