I had a car accident.... It took me 2 hours for a member of staff to find me on their system... while I was sitting on a busy A road !!!! I was the given false information on the recovery of my car, being told that it would cost me £300... I hung up and rang back.. got my car recovered, but because of Covid, I was left on the A12. I made it home 5 hours later...... After any accident, you need to be in contact with your insurer.... GOOD LUCK WITH THAT, THERE IS NEVER ANYONE AVAILABLE TO TAKE YOUR CALL... Be prepared to be on hold for over an hour.... and then be told, "sorry, I cant find you in our system " RUBBISH INSURER... Look else where