Aviva are very poor communicators and in my experience hold very little empathy to their customers. For instance, just got told by 'Sam' that they will only communicate once liability has been established even though it has been 3 months since a simple rear end accident. Apparantly this is 'normal' but they dont provide any timelines or further information. Yet they still expect meto pay excess at my cost for the privilige of their 'cover'.
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