Awful company - no phone support, online "chat" takes 40 mins to connect, can't make claim by phone, assigned liability within minutes of completing form before they'd even received the police report! Repair work took 4 phone calls to arrnge, then delayed, more awful communication. I can't remember a worse insurer in 35 years of driving they are absolutely the worst company ever to deal with and I'd not advise anyone to use them even if they are cheap... it's not worth it!!