Had a minor claim for fallen roof tiles during the big storm. I had already renewed my policy for another year and paid the premium in full and they sent me a letter a few days after saying they would be increasing my insurance because I had a storm claim despite that I had already renewed/paid the policy for another year!! They did not tell me how much more I would have to pay so I contacted them and they MORE THAN DOUBLED my premium to almost £500 for a 3-bed semi. Their staff is patronizing and unhelpful. They get pure joy from treating loyal customers badly. I am now with another major insurer for 60% less than what Aviva wanted with more extras. Shop around and don't stay with an insurer who fleeces its customers!