REF NUMBER 4501986141 I have contacted Aviva which is failing to replace my car lost key. I had a spare normal key which I was using as they will not replace my other key as they consider is to be COSMETICAL DAMAGE because the battery stopped working. Sadly, I lost the normal key so I had to reopen my previous key try and change the battery which didn’t work but I am still able to drive the car. I then raise for a replacement as the key is lost on the 21st and got no reply and I had to call back on the 24th for assistance (72 hours no reply). Claim reference 4501986141 Note that if you purchase your insurance online this is a nightmare operator will send you to live chat and live chat will then give you a number to call and this can take hours. I was then placed on hold and the guys were very helpful and friendly till the hand me over to this very rude lady I really hope someone will listen again to the call. The lady was very patronizing and had 0 customer service, she will ask question and not listen to the reply and she made me feel like a liar, all because I assume my insurance is due to expire today and they don’t want to replace my key. She said she wants to launch an investigation first which will take 48h this was Friday 24th and no one has come back to me yet. In result to what happen I bought a key ring and waiting to receive my apple tracker in case that happens again in the future. (as according to Aviva you are not allowed to lose your keys) I also bought super glue in order to use the old key as well. I will upload picture and proof of purchase as well to back up my statement including the dates. It is shocking to have to experience all of this to have a key replaced. I just need my key to be replaced urgently that’s all, I have waited long enough and they never respected the timeframe provided by them, they made it impossible to reach out to. Emmanuel