I am unfortunately the lowest of the low to Aviva - I am a third party who is trying to reclaim my no claims bonus from this appalling company. I tried to call them and was told via a message that due to Covid they were not taking calls for third parties. Fair enough. I emailed the email address they gave and waited four weeks. After four weeks I heard nothing so went online and the information told me to email a different address (still nothing from the dead email address - Aviva, just a tip, if you decide to have a dedicated email address and then stop using it, please set up an autoreply so people are aware. Also, reply to those poor people who have sent an email in good faith). Five weeks ago I sent an email to them and received a “we have received your claim, we can’t give you a time frame but we deal with all our claims as quickly as we can”. I think that is an absolute joke. The reason given is you need to do this and that but you don’t. You need to read a file and check information and then contact me. Basically, I am not important because I haven’t paid for their attention. You are no longer Norwich Union but nothing has changed. You are a company with a terrible reputation then and you still are. Zero stars.