Hopeless . Cannot call to ask question when completing forms. Chat-box doesn't work at all. Will leave asap - cheaper bit jot worth the hassle. Ps they don't do temporary additional drivers and choice of occupations is worryingly short meaning you are forced to choose wrong one eg cannot put Police Force only Military Police - really? Paid for 2 additional drivers , took money instantly - listed as 'install Ent' but bot added to insurance policy.... worrying . Asking questions is hopeless / comes up with hundreds of 'answers' none of which say call our help desk. Chat bot is rubbish also!