The worst 'customer service' I have ever experienced from any company ever. Takes a minimum 30 minutes to speak to anyone on the phone, they then can't offer any help. Zero proactivity on Aviva's part to sort out a minor issue. So you have to call back, wait on hold and start again. Something that every other company can handle over the phone in 2 minutes has now taken a month with Aviva and still is nowhere near being resolved. I'm just going round in circles. I am giving serious consideration to making a county court claim to recover my money. If you value your sanity, don't touch Aviva with a bargepole.