Please, go through this chat of mine with your colleague over there today. Tell me how you feel given that you are a customer, who is urgently, in need of contact with your office. READ ON PLEASE: lp? Ask our chatbot. Ask our Chatbot Hi I'm Aviva's chatbot. We're currently experiencing longer waiting times when calling us. You can log into your MyAviva account or email us. I'm also here to help, just ask me a question: I’ve opened the page for you. I need a call back urgently, please! I'm afraid I'm just a chatbot so unable to call you back, however if you ask me your query below I may be able to help you. I written repeatedly through various email messages but all to no avail, regarding the current covid-19 issue. We know you're concerned about what Coronavirus means for you - find out how it could impact you.You may experience longer waiting times when calling us. We're really sorry, we're working hard to get to everyone, but this is a really busy time right now. You can manage your account online through MyAviva or you can Email us.For customer queries about working from home: If you have an existing home insurance policy, admin and clerical work at home is covered as standard. For any other type of business use contact us via email. This is about a suspending my present on-going pleasure car insurance policy till further notice. I see you're asking about your cover, select one of the options below: Do I have an active Aviva policy?What does my cover include?When did my policy start / when does it end?I'd like to see my policy documentsOther My Policy started in May 2017 and normally end in May each year. I'm not quite sure what you're asking. I've suggested some examples below, for you to choose from. If they aren't what you need, I can try to help if you rephrase your question. I'd like to check my cover My question is simple! I want to stop payment of my current car policy. What type of motor product would you like to talk to us about? Car/VanAvivaPlus CarMotorbikeTemporary CarVintage/Classic CarDistinct CarBreakdown Car/Van The Coronavirus is having a huge impact on our call centres. To discuss your payments, you can contact our customer support team via email.For anything urgent you can call us on 0345 307 8590. I do not even go out I m isolating . I have no credit on my phone either, shops are closed etc Sorry, that sentence is too long for me to understand. Can you please try asking your question in a simpler way? Please may I know your name! Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. I will like to know your name. Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. please click here to find out how to contact us The Coronavirus is having a huge impact on our call centres. If you can, please manage your policy in MyAviva or email us. For anything urgent you can call us on 0345 307 8590. Please, may I know your name, Iam not here for fun. Sorry, I didn’t understand. Can you repeat your question in a different way? What is your name! My name is Nina. I am here to help you get in touch with the right departments and answer your questions. This the second day of this your behaviour . May I know your name? Sorry, that sentence is too long for me to understand. Can you please try asking your question in a simpler way? Date :03/04/2020. May I know your name? Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. I will make official request for this chat to be investigated. You appear t be rude. Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. I need to know who you are is this a scam or what? I understand you're not sure if Aviva contacted you. Were you asked to verify your details as part of our lost customer campaign? YesNo i need to know your name and make a report for this scam I got from you. I'm not quite sure what you're asking. I've suggested some examples below, for you to choose from. If they aren't what you need, I can try to help if you rephrase your question. I’ve been contacted by someone claiming to be you May I know the name of that person that made the contact for it will be investigated, please note the time. Sorry, that sentence is too long for me to understand. Can you please try asking your question in a simpler way? Wht is the person is imperonating me. Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. I now conclude that thi is scam from you to be investigated. I understand you're not sure if Aviva contacted you. Were you asked to verify your details as part of our lost customer campaign? YesNo Please, save the records of this chat it will be investigated by the ombudsman or ICO Sorry, that sentence is too long for me to understand. Can you please try asking your question in a simpler way? KEEP THIS RECORD SAVED. Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us.