I advise everyone to stay away from this company. I chased AVIVA 5 times in two weeks prior to my car going in for repairs so I could be reassured I would get my £650 excess back!! Being reassured on numerous occations I went ahead with the repair!! The day after the repair I phoned AVIVA for my next steps in claiming my excess to be told the Taxi Driver that hit me was uninsured. Why did it take Aviva 3MONTHS to tell me this. I had cheaper quotes for my repair but they insisted I was to go with the company they recommend. They have taken my 2 years no claims to 0. I started driving 2 years ago and for something that isn't my fault they have done nothing to help. They have now left me with the bill and have said and I quote 'if you want your excess back you need to get in touch with the third party yourself to claim that money back' I now ask, 'Whats the reason for paying AVIVA £1500 a year, when they have done nothing to help'