I don’t trust this insurance company anymore they have given me incorrect information multiple times for my claim which they said the access isn’t questionable as I have the video proof of the accident and I don’t need to pay and at the end they haven’t sort out liability with third party insurance, ridiculous if I knew I wouldn’t have my car repaired due to only minor scratches. Full final statement of my complain was a compensation of £75 for their incompetence and unprofessional treatment.