AV Fitness has top notch speakers. However, there is no quality control. I ordered a speaker which was supposed to come with a specialized chord to plug in my portable sound such as walkman, Ipod, Iphone, etc. The speaker arrived, but the chord did not. I had to purchase one out of pocket. I bought the speaker on a Tuesday. The speaker arrived on Friday which was great. But useless in that I could not even test out the sound without the chord. I needed it by the following monday morning for my group ex class (yesterday). The chord was shipped regular mail and still has not arrived. Tracking shows it due to arrive on thursday (two days from now) If I had not gone out an bought my own chord this speaker would have been useless to me. Quality control failed. Customer service was friendly however, no one offered to discount my speaker minus the extra chord I purchased nor did they offer to reimburse me. Re-thinking whether my next speaker will be purchased from AV Now. The agent I spoke to seemed to think the chord would arrive by today via usps mail coming from California to Illinois. He did mention sending it overnight air, but complained it would cost THEM too much money. Had he done that, I would have had the chord yesterday. I guess they'd rather inconvenience me than make things right on their end.