AVOID this company!!!! The worst customer service I’ve ever received. Had an issue with my 10 art prints that I paid for online. When they arrived which was ages after purchase I received 11, and 9 were scratched/damaged. I sent over photo evidence the day I received them that 9 were damaged. They then asked for video evidence in addition (red flag but ok). Sent over the video the day after - I requested a full refund for this because I didn’t want a reprint after seeing the quality. They told me they had actioned a re-print despite my request for a refund (which I never received). I had to finally ring them and tell them I’ve declined the reprint a few times and want a full refund or a partial refund for 9/10 which then went to management and management said I can only receive a partial refund for 8/10 as I received a freebie (which they WONT let me return even though I did not pay for it or want it?) so this will financially impact my return & this will only be sent over to me once I receive photo evidence of the damaged prints ripped in half all next to one another. This is insanity! They will refuse to give you your full money back even though you are legally entitled to it if the product is faulty within 30 days. I would never recommend this company to my friends or use them in future. I even have the customer service team cheekily sending me the trading standards website link when I said I would like to take legal action if it is not resolved. Yikes! Super upset. Ripped my prints up this morning waiting on that partial refund because I just want this to end. Some companies are just money hungry.