I am really disappointed, I sent some money to support my family during the corona virus lock down....it didn't go through, i don't know why because everything is in order with the account. i email them and tried to talk with them for 5 days... and no answer. I asked to cancel the transfer before they took the money, and no....they did take my money. My family is waiting for that support....I do understand the crisis but honestly, I am a key worker I have to swap with my colleague to resolve the issue all the morning trying to get in touch with them and no luck. I am just trying to get in touch with them by any means, no phone no answer back and my family waiting for the money..... I hope they don't have elderly parent waiting for support. every time you are close to speak with someone they just close the chat or sent you stupid meessage