I have been severely disappointed by B&Q I I have an elderly customer who came up and spoke to a member of the B&Q team and was advised to buy a certain kind of plaster when I seen this plaster I have never even seen it before in my life so I asked if she had a receipt she did not so I’ve asked B&Q to help me out and I’ve got six bags of plaster which they are now trying to give away for free and they will not return the item for this elderly lady I am very disappointedNo they are giving the plaster away for free but still refusing to refund the customer paid full price for it because this elderly lady cannot find the receipt and you’re in covert cannot make it to the store this is what I would call disappointing customer service from one of Britain’s leading DIY centres