Bought some border tiles from the halifax store on 16/6/2015 was told they'd be a couple of days, didn't hear anything back from them so I phoned them only to be told they wouldn't be here until the 30/6 so took a walk down yesterday to collect them only to b told that they didn't mo were they were as the system was down, yeah that old chestnut. Anyway spoke to a junior manager sid that afternoon, phoned again today and was told by Jamie from the flooring department that they were there and to come down and collect them, on arriving at the store I went to the customer service desk and after a short delay was promptly told that I'd already collected them on the 26/6 and not only that but that I'd signed for them, now bearing on mind I work nights and start work at 5.30 on a Friday and don't have much time I'm just a little confused as to my supposed were abouts last Friday. I would without doubt never recommend you buy anything from this store there customer service is truly appalling I was made to feel like a thief, the staff in there are arrogant n not interested in your problems and treat you like a suspect in a crime, tomorrow there getting £450 worth of tiles returned as the border tiles were part of the colour scheme I had planned so I'd just like to thank BnQ for a truly terrible experience, if by any chance you have a problem there you can always speak to the management a chap called Hamilton but it'll take you the best part of a year to locate him as he's never in the store STSY AWAY FROM BNQ IN HALIFAX ITS SHOCKONG