If I had read these reviews I would never have ordered from B and Q. On two days when a delivery was scheduled I waited in all day and no delivery came. No communication from B and Q and no response to e-mails so I had to phone at great cost from my pay as you go mobile. Two times after my telephoning they delivered the wrong item because the bar code on their web site is wrong. No communication again. Three weeks since the order and when they charged my account I still do not have the item [although the wrong item is waiting here for uplift. Final insult, they sent an e-mail asking me to write a review of the item 'when it is still fresh in my mind'. This is the item I still have not received. I wish there was a zero star option