Brought drill only to find faulty. Cost £60, used £5 gift voucher from B&Q when spending over £50. On return could not get replacement, and only got £55 back as gift voucher excluded. Attitude of lady was, "the voucher is only for a few days and is a good will gesture from us". Pity it doesn't cover travel time, risk of safety facture as drill was dangerous, petrol used to travel to Cannock. As far as I am concerned, I spend £60, I expect £60 back regardless of whether £5 is a "goodwill" voucher.
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