Thoroughly & utterly disgusted with the 'service' (as they might call it) from B&Q Sutton, Surrey store today. So spent £800+ online for laminate flooring from the Sutton Store. Two guys in a regular 3.5t truck turned up late morning to deliver the flooring packages, total weight over 470kg. My wife was in at the time and asked the driver to drive onto our drive. We've a big drive and the gates had been left open. Every other company that has delivered to us during the building of our loft conversion has driven into the drive so that the goods can be unloaded in front of the house. Not these two guys. Oh no, they refused to drive in and simply unloaded the flooring leaving it on the pavement! As chance would have it, my in-laws arrived on spec to collect some old pallet wood from the skip in our drive and seeing what was going on, stopped to help. So these two guys from B&Q left leaving my 80 year old in-laws and my 50 something wife to carry all of the packs from the street onto our drive. Totally unacceptable! I was out at the time when I got back about 1pm rang Duty Manager Ashley at Sutton store. He said he agreed it was completely unacceptable and he'd speak with the delivery manager and get back to me. I asked by when and he promised by the end of the day. So, now 8.40pm and no return call. I am so disgusted. I am absolutely the wrong person to do this to (as they will find out to their cost.) They can also come and collect their 806 quids worth of flooring as I will now be buying elsewhere. So if you want to spend nigh on a grand and get treated with utter contempt then absolutely, B&Q at Sutton, Surrey are the team for you ! Totally disgusted and if I could give ZERO stars I would. Good luck !!!!