We bought a mira shower from B&Q but soon realised that it wouldn't fit in our bathroom. Unfortunately, we had lost the receipt but we decided to give it a try and return it anyway. When we got to the B&Q Sutton store, we were very pleasantly surprised by the high level of customer service. In particular, Sonilla, the manager on duty was very helpful and patient. She helped us locate the transaction in their system and return the item. We are very grateful for her professional and polite manner. She's a great employee who is an absolute credit to the company and its reputation.