ordered an item on click and collect, received email advising me to collect next day. Made the trip to store to be told it hadn't arrived but would be in next day. Called the next day so be told it still wasn't there. Phoned the number on order email only to be told it was nothing to do with them. I was given another number to call who told me it was nothing to do with them either and transferred me back to my original number! After numerous excuses I asked to speak with a manager. This hasn't resolved the issue, no one seems to know who is responsible for click and collect, apparently goods don't come from B&Q, it seems every excuse is there but no real reason as to why the goods being offered for sale are not available and why they stay available for sale on the website for several days. I have tried to email someone higher but unable to get address. No compensation offered for petro, phone calls etc. Sorry, doesn't work with something so fundamental as offering stock for sale you don't have. I have to ring today (another phone call) to see if item in on normal delivery. In these 6 days B&Q have taken my payment but not bothered to adviseme yet why I have' been able to get my goods. The 'click' is easy but forget the 'collect'.