Delivery of floor tiles was due on 1 April. Received a text the night before to say they were delivering pm. Delivery never arrived and no notification from them. Was on hold for 40 mins to main number before speaking to someone. She tried to contact delivery depot but no answer so said she'd raise a case and someone would ring me. Nothing heard so the next day I rang again to be told they couldn't help and that the lady I spoke to the day before should have told me someone would contact me in 48 hours. I asked for the delivery depot's number which was Plymouth store. I rang them and they couldn't tell me anything. Although they're the main delivery depot for the area the delivery should have come from Torquay store. All they could do is raise a case again with Torquay but it would take 48 hours to get back to me. I had taken the day off work for their delivery and wasted time on the phone and still don't have a clue what's happening. From reading other reviews this is a regular occurence and I have no confidence that I'll get a call back in 48 hours. Shocking customer service, no-one is able to tell you what's happening. Definitely would not recommend anyone ordering anything for delivery from B&Q