bought a cooke and lewis shower enclosure online paid through credit card, told to ring pjh to arrange delivery, unfortunately told the door for the enclosure was not available. had to cancel this order and wait 5 days for refund. ordered a different product code shower enclosure cooke and lewis smoked glass, paid for it, then told no door available, cancelled waited for refund. phoned bq customer services .......complete waste of time.they recommended clear shower enclosure was available so i bought and it was delivered..........no shower tray. cancelled order through customer services again waiting for pjh group to pick it up and take it to the rubbish tip, and then refund me hopefully. ordered 4th cooke and lewis shower enclosure instore in sunderland, yes its available yes it has a shower tray, excellent, 1 hour later pjh group phone theres a problem with the order its unavailable ...what would you do now? customer services is non existent, stuart is the highest customer services rep and he says its nothing to do with them, gives me 2 options take the 56kg enclosure back to store or wait for a refund when they decide to pick it up, thanks a lot stu lol. if theres is no one higher than stuart to complain to in customer services where do you go? mr r cassidy