I ordered my paving slabs from the branch Hartcliffe Bristol 24/3/21 they told me there wasn’t any slots over the Easter they said it will be couple weeks wait (ok)then out the blue Sunday evening I get a text saying the slabs will be delivered 6/4/21 AM delivery I waited and waited 12 o’clock been and gone I phoned Bq automated line what a waste of time it cuts out line goes dead I tried track my delivery waste of time your phone lines instead fit for purpose so I phoned the branch explained my situation they said they will find out what’s wrong and call me back that was an 1 and half hrs ago no call back.So I’m going back up there tonight to get a refund I’ll get my slabs at castacrete where they care just that bit more I think you need to take on people at BandQ the old fashioned way interview face to face because to be honest most of them in there don’t know what their doing that includes your managers