The worst customer service I have seen never. I bought 2 unit, they sent one and that's all. They didn't refund me for the other after I called them a week later asking for the second unit. They first said, we don't have anymore this item and we will refund you for the second. I asked and insisted several times for to get a similar replacement item for the second unit, instead the refund, but they said we don't have any similar item (I attach a screenshot from their website). I insisted again and they finally said "we have found your second unit, you will receive it tomorrow morning". After 4 days without nothing I called them again and they said "we had refunded you for the second unit", our apologies, bla, bla, bla.... I was trying to insist about to get an alternative item unsuccessfully and that's all. I got a refund after 2 calls and 2 weeks later with any alternative to get what I paid for. GOOD BYE B&Q!