I placed an order mid April, got charged fully within few days. Scheduled delivery, got message when it will arrive. Book leave from work, waited all day, no delivery. Not even a phonecall. Took me 4 days to chase, rebooked delivery date, again took a day off and again no delivery. At no point was anyone from B and Q in contact with me. Spent time on chats and phone to hear we are sorry we are escalating it. Nothing. Cancelled order. Found out today that order wasn’t cancelled. Got a phonecall about delivery. Cancelled again. Got refunded partially for what I ordered. Took another phonecall to sort it out. Staff refused to tell me their name claiming it breaches their data protection. Yet they have all my details, I sliding what I ordered yet I had to tell them what I ordered. Will tell everyone about this experience and will never shop at B&Q again. Worst customer service and service in general. EVER