I ordered a planter for my daughters birthday to collect it the next day .within 30 ,minutes I had a phoncall to say it was not in stock. I was clearly disappointed as I just paid £50 . I said preferably I would like my refund immediately and the response i got was a correction on how I pronounced the word preferably . And then a thankyou for my attitude . I was upset about being told the item was out of stock but I certainly did not have an attitude and now I'm left wondering whether or not I will get my refund. There was no apology at all for the inconvenience of this and I don't see why I have to wait 7 days for a refund . I will not be shopping in b and q again.