Bought 2 pots of paint and waited over 2 weeks for them to arrive. Emailed them to ask when it was coming and got a generic email saying it would be quicker to phone...
Another week later logged into my account to complain again and saw they'd cancelled my order. Emailed again and got a very poor email saying that they had emailed me to say it was cancelled - I hadn't received anything. These guys could definitely do with a bit of training regarding digital customer service. I wouldn't buy online again and I'd rather not buy in the shop after this.
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