Bought a sander and chisels on line on Aug 31st for next day home delivery (2nd Sept as 1st was Bank Holiday) Nothing had arrived by Friday 5th so I called Customer services. Order had been lost, reorder, deliver Monday. Nothing arrived. Called Monday, order had been lost, deliver Wednesday. Called Wednesday (9th), order had been lost, reordered, customer rep would call between 7 and 8pm to confirm delivery today. No phone call so I called them. Customer Services closed. Went to CEO finder and emailed Michael Loeve Chief Exec of Kingfisher and had a call today from their High Level Complaints Dept who said the items I required were out of stock so effectively I have been lied to for the last 10 days. I have had my money refunded and a £75.00 gift voucher sent but this means setting foot in a B and Q again. It will however be the last time I ever do!